Technical Support Expert

18 hours ago


San Francisco, California, United States California College of the Arts Full time
Job Summary
Career Overview: As a Technical Support Specialist at California College of the Arts, you will be responsible for providing exceptional customer service and technical support to staff and students. This role involves managing staff computing resources, troubleshooting technical issues, and collaborating with the Technology Services team.

Key Responsibilities:
  • Deploy and manage staff computers, peripherals, and software.
  • Provide tier 1 technical support and escalate issues as needed.
  • Maintain accurate inventory records and ensure compliance with security protocols.
  • Conduct technical onboarding for new staff members.

Requirements:
  • 3+ years of experience in IT or Help Desk environments.
  • Familiarity with Macintosh OS, Microsoft Windows, and Google Workspace Apps.
  • Ability to work effectively in a fast-paced environment and prioritize tasks.

Benefits:
  • $32.97 per hour salary.
  • A comprehensive benefits package, including medical plans, holiday time, sick leave, and retirement match.


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