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Guest Experience Specialist

2 months ago

Pleasanton, California, United States Starbird Chicken Full time

About Starbird Chicken

We're a fast-growing, innovative company that's passionate about serving high-quality food to our customers. Our employees are the backbone of our organization, and we're committed to providing them with the training and tools they need to succeed.


Key Responsibilities

  • Provide exceptional customer service, ensuring that every guest has a positive experience in our restaurants.
  • Manage cash handling and operate a point-of-sale system with accuracy and efficiency.
  • Maintain a clean and safe environment, including the dining room and restrooms.
  • Respond to customer complaints and concerns in a professional and courteous manner.
  • Multitask and prioritize tasks to ensure seamless service during peak periods.
  • Work collaboratively with colleagues to achieve team goals and objectives.
  • Participate in ongoing training and development to improve skills and knowledge.
  • Meet physical demands of the job, including standing, bending, and lifting up to 30 pounds.

Benefits

  • This is a tipped position, with opportunities to earn additional income.
  • Access to a language learning program through Babbel.
  • Tuition assistance program to support further education and career development.
  • Free meals and discounts when working or not.
  • Opportunities for growth and advancement within the company.

Starbird Chicken is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.