Claims Resolution Associate

7 days ago


Frederick, Maryland, United States Legal & General America Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Associate. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.

Key Responsibilities
  • Customer Service: Handle all customer inquiries and issues via phone, email, and written correspondence, providing prompt and accurate responses to meet or exceed customer expectations.
  • Issue Resolution: Manage and resolve escalated customer issues, working closely with team leads and managers to ensure timely and effective resolution.
  • Product Knowledge: Develop and maintain in-depth knowledge of our life insurance products and services, including features, benefits, and policy details.
  • Communication Skills: Possess excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner.
  • Team Collaboration: Work collaboratively with team members to achieve departmental and company goals, sharing knowledge and best practices to drive continuous improvement.
Requirements
  • Education: High school diploma or equivalent required; college degree preferred.
  • Experience: 3+ years of experience in a customer service or administrative role, preferably in the insurance industry.
  • Skills: Excellent communication and interpersonal skills, with the ability to work in a fast-paced environment and prioritize multiple tasks.
What We Offer

We offer a competitive compensation package, including a base salary range of $47,000 - $61,300 annually, as well as opportunities for professional growth and development. Our company values diversity and inclusion, and we are committed to creating a positive and supportive work environment for all employees.



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