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Bilingual Customer Service Associate
2 months ago
Position: Bilingual Spanish Customer Service Associate
Company: Kathy Schultze - State Farm Agent
Location: Frederick, PA
Kathy Schultze - State Farm Agent is on the lookout for a dedicated and customer-oriented Bilingual Spanish Customer Service Associate. Our agency is renowned for delivering outstanding service and tailored insurance solutions to a diverse clientele.
Key Responsibilities:- Interact with clients in a friendly, professional, and understanding manner.
- Provide detailed information regarding various insurance products and services.
- Assist clients with modifications to their policies, claims processing, and billing questions.
- Assess client needs and suggest suitable coverage options.
- Address client concerns and complaints with care and professionalism.
- Accurately process insurance quotes and applications.
- Proficient in both English and Spanish (written and spoken).
- Prior experience in customer service is advantageous.
- Strong communication and interpersonal abilities.
- Capability to manage multiple tasks and prioritize effectively in a dynamic environment.
- Detail-oriented with excellent organizational skills.
- Familiarity with computer applications and typing skills.
- Must be able to pass the Property and Casualty State Insurance Exam.
- Competitive salary based on experience.
- Comprehensive training and continuous development opportunities.
- Paid time off and holidays.
If you are enthusiastic about assisting others and possess the qualifications outlined above, we invite you to consider this rewarding opportunity. Kathy Schultze - State Farm Agent is an equal opportunity employer committed to fostering diversity and inclusion in the workplace.
About Kathy Schultze - State Farm Agent:Kathy Schultze - State Farm Agent has proudly served the Frederick community for 40 years, providing a wide array of insurance products, including auto, home, life, and health insurance. We take pride in offering personalized service and cultivating long-lasting relationships with our clients.
