Professional Front Desk Coordinator

1 week ago

Flowood, Mississippi, United States UHS Full time
Job Summary

The PRN Receptionist will be responsible for ensuring the communication and customer service operation of the hospital is provided timely and effectively at all times. This includes providing professional customer relations to a patient population of various ages, monitoring video, fire, and smoke detector equipment, and notifying the appropriate personnel in the event of an incident or emergency.

Key Responsibilities
  • Ensures the communication and customer service operation of the hospital is provided timely and effectively at all times.
  • Provides professional customer relations to a patient population of various ages.
  • Monitors video, fire, and smoke detector equipment at the front desk and notifies the appropriate personnel in the event of an incident or emergency.
  • Acts as answering service for directors and other staff according to written procedures.
  • Answers questions and gives information in person or over the telephone, based on knowledge of the hospital and regulations.
  • Presents a good first impression to persons entering the hospital.
  • Interfaces with hospital management and staff internally, and with visitors and the general public externally.
Core Competencies
  • Knowledge of all disaster, fire, and internal emergency plans and procedures.
  • Maintains confidentiality procedures for all patients, visitors, and vendors to the hospital.
  • Demonstrates security procedures by screening and directing visitors, patients, and vendors as they enter the building.
  • Ability to communicate effectively, both orally and in writing.
  • Demonstrates the ability to screen and direct incoming calls as well as act as a message center.
  • Demonstrates the hospital's customer services standard.
  • Knowledge of the transportation options to and from the hospital; ability to give directions.
Essential Duties and Responsibilities
  • Operates telephone to relay incoming, outgoing, interoffice, and message center calls.
  • Facilitates the implementation of security procedures by screening and directing visitors and patients as they enter the building.
  • Ensures the safety of patients, staff, and visitors in the event of an incident or emergency.
  • Acts as information clerk.
  • Performs responsible clerical tasks under general supervision using knowledge of office procedures and hospital regulations.
  • Contacts Fire and Police Departments as dictated by policy.
  • Makes visitors feel comfortable and assures that they will receive immediate attention from the appropriate person.
  • Sells meal tickets and accounts for funds.
  • Maintains confidentiality procedures for vendors and visitors.
  • Trains other personnel in performing relief telephone functions.
  • Receives and releases interoffice delivery and Federal Express packages.
  • Performs all other duties as assigned.
Qualifications
  • High school graduate or equivalent education experience.
  • Two years general office experience.

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