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Hotel Operations Manager

1 month ago

Secaucus, New Jersey, United States Best Western Plus Full time
Job Description

The Best Western Plus Secaucus is seeking a highly skilled Hotel Operations Manager to oversee the daily operations of our newly renovated property. As a key member of our management team, you will be responsible for ensuring the smooth operation of all hotel departments, including front office, housekeeping, food and beverage, and engineering.

Key Responsibilities:

  • Oversee the implementation of hotel policies and procedures to ensure consistency and quality across all departments.
  • Monitor and control hotel expenses, including labor costs, to ensure profitability.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Manage and train a team of hotel staff to ensure they are equipped to provide exceptional customer service.
  • Collaborate with the General Manager to develop and implement business plans and strategies to drive revenue growth and profitability.

Requirements:

  • Bachelor's degree in Hospitality or related field.
  • Minimum 2 years' experience in hotel operations management.
  • Proven track record of success in improving guest satisfaction and loyalty.
  • Strong leadership and communication skills.
  • Ability to work effectively in a fast-paced environment.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.