Data Center Operations Specialist

3 days ago

Secaucus, New Jersey, United States CoreSite Full time
Data Center Technician II Job Description

The Data Center Technician II plays a vital role in ensuring the operational integrity, security, and regulatory compliance of the data center. This position requires a basic knowledge of telecommunications and data center operating procedures.

Key Responsibilities:

  • Assist in the day-to-day operations of the data center, including security functions, telecommunications standards and installations, customer build-outs, general site response and triage, and customer interaction.
  • Ensure data center problems are identified and repaired quickly, that contractors deliver quality services, and that internal customer demands are met.
  • Perform and complete work orders and customer service tickets in a timely manner.
  • Manage building service requests through resolution.
  • Provide physical security within the CoreSite premises.
  • Provide day-to-day exceptional customer service and support.
  • Assist with managing systems to avoid unplanned customer-impacting outages.
  • Adhere to and promote CoreSite's Principles of Operational Excellence, culture, and 8 Guiding Principles.

Requirements:

  • Completion of CoreSite's Data Center Operations Qualification Program to the tier level at which you are hired within the first nine (9) months of employment.
  • Basic knowledge of fundamentals and best practices of cabling media types.
  • Basic understanding of 568A and 568B color codes and applications.
  • Familiar with CCTV and access and control security systems.
  • Ability to communicate effectively with customers and internal staff.
  • Good troubleshooting and problem-solving skills.
  • Ability to learn quickly and address issues as they arise in a Mission Critical 24x7 environment.
  • Able to write concise and accurate reports.
  • Ability to work independently, but as part of a team concept.
  • Schedule flexibility with ability to work non-standard business hours.
  • Exhibits a strong work ethic and accountability.
  • Successfully meet CoreSite professional standards.
  • Be able to follow all escalation procedures in regard to critical or emergency situations.
  • Ability to operate in and promote a rigorous process-driven team environment.
  • Ability to logically analyze and solve problems.
  • Ability to effectively multi-task multiple projects.
  • Operate Hand and Machine Tools (hammer, drill, saw, etc.).
  • Operate electrical tools such as a multi-meter or infrared camera.
  • Familiar with computer systems and software programs - i.e., MS Word, Excel, MS Outlook.

Physical Demands and Special Requirements:

  • Ability to stand 1/3 – 2/3 of the time.
  • Ability to walk 1/3 – 2/3 of the time.
  • Ability to sit 1/3 – 2/3 of the time.
  • Ability to climb and balance 1/3 – 2/3 of the time.
  • Ability to stoop, kneel, crouch and crawl 1/3 – 2/3 of the time.
  • Ability to reach with hands & arms 1/3 – 2/3 of the time.
  • Ability to smell, talk & hear.
  • Ability to use hands to type, handle & feel.
  • Ability to reach with hands and arms.
  • Ability to see at close and distance ranges and the ability to see color.

Benefits:

  • First-day medical insurance through Cigna with generous premium cost coverage.
  • Dental insurance through Delta Dental.
  • Vision insurance through VSP.
  • Telemedicine through MDLive for Cigna.
  • Healthcare and dependent care flexible spending account (FSA) plans.
  • Health saving account (HSA) plans for employees participating in the High Deductible Health Plan.
  • Life, AD&D, short-term disability, and long-term disability insurance fully paid by the company.
  • Voluntary coverage benefits for supplemental life, critical illness, accident, and hospital insurance.
  • First-day eligibility for 401(k) savings plan through Fidelity, which includes an attractive matching company contribution.
  • Discretionary annual bonus and equity incentive plan.
  • Employee stock purchase plan (ESPP) with a 15 percent discount.
  • 16 days of paid time off (PTO).
  • 11 paid company holidays and additional floating holidays.
  • School visitation and elder care paid time off.
  • Parental leave, adoption and surrogacy benefits, and family planning/fertility support.
  • Wellness reimbursement program & wellness incentive program.
  • Free parking or a company contribution toward a public transit pass.
  • Education reimbursement and student loan debt assistance program.
  • Employee assistance program, childcare resources, personal finance management support, and student loan debt assistance program.
  • Pet insurance.
  • Charitable matching program.

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