Guest Service

4 weeks ago

Secaucus, United States Schulte Full time
Work today, get paid today Emerald Hospitality Associates believes you should be in control of your income, that's why we're proud to partner with DailyPay, giving you access to your money when and where you need it

Emerald Hospitality Associates is seeking a dynamic, service-oriented Guest Service Agent to join our team EHA is an organization whose success is rooted in our four core beliefs: Integrity, Engagement, Quality and Community.

What's in it for you? When you join EHA you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people EHA provides a rewarding, fun and flexible work environment, exciting perks, a robust benefit package and an atmosphere designed to encourage and promote career growth within the company.

Our Company: Emerald Hospitality Associates is a hotel development and management company that prides itself on building long-term relationships with both people and organizations. We specialize in the hotel management and development of full service and upscale focused service hotels. Founded in 1999, our mission focuses on serving our guests, clients and staff as a premier hospitality management and consulting firm, applying personal and corporate integrity to each task thereby providing effective, results-oriented, innovative service that generates true value and commitment to excellence.

JOB DUTIES AND RESPONSIBILITIES
  • Greets and assists all guests during arrival and departure.
  • Provides courteous guest service by responding promptly and efficiently to inquiries, requests and complaints.
  • Coordinates the delivery of guest services by other hotel departments and outside vendors.
  • Processes all reservations and cancellation requests in a timely manner by mail, telephone, fax or in person.
  • Maximizes room revenue and occupancy levels through suggestive selling techniques.
  • Handles the departments accounting system of money, receipts, guest accounts, and other forms of credit. Balances shift cash and accounts.
  • Operates the department's cash register.
  • Maintains order and cleanliness of front desk and back office to present a pleasant and professional image to guests.
  • Perform clerical duties to include handling incoming and outgoing mail, faxing, photocopying, and bookkeeping as needed.
  • Acts as manager on duty when manager is not available.
  • Maintains information and communication sources such as room inventory, lost and found log, telephone information, log book, and hotel directories; operates switchboard to handle customer inquiries, wakeup calls and the paging of guests.
  • Maintain a clean, pleasant, and professional image to guests and associates.
EDUCATION AND EXPERIENCE
  • High school diploma or general education degree (GED); or equivalent combination of education and experience.
KNOWLEDGE, SKILLS AND ABILITIES
  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills
PERKS/BENEFITS

Work Today, Get Paid today with Daily Pay
  • Track your daily income with updates after every shift you work
  • Transfer your earnings instantly or next day
  • Automatically save a portion of your paycheck


In addition to DailyPay, Emerald Hospitality Associates offers a robust selection of perks/benefits that include, but aren't limited to: Paid Time Off, Growth and Career Opportunities, Hotel Discounts, 401K, Health/Dental/Vision Insurance, Short-Term/Long-Term Disability, Flexible Spending Accounts, Health Savings Account, Pet Insurance, Dependent Tuition Benefits, EAP Program, Marketplace Discounts at various retailers such as Disney, Apple, AT&T, Verizon and more

*Emerald Hospitality Group is an Equal Opportunity Employer.

  • Guest Service

    2 months ago

    Secaucus, United States Schulte Companies Full time

    Schulte Companies - 875 Route 3 East Service Rd [Front Desk Agent / Concierge] As a Guest Service Agent at Schulte Companies, you'll: Greet guests and check them in/out; Answer phone calls and make reservations; Provide information about hotel amenities and local attractions; Handle guest complaints and resolve issues; Maintain accurate records and handle...

  • Guest Service Representative

    1 month ago

    Secaucus, New Jersey, United States Schulte Companies Full time

    Guest Service AgentSchulte Companies is seeking a skilled Guest Service Agent to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Greet and check in guests, ensuring a warm and welcoming experienceAnswer...

  • Guest Service Representative

    3 weeks ago

    Secaucus, New Jersey, United States Schulte Full time

    Job Title: Guest Service RepresentativeWe are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Emerald Hospitality Associates. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key...

  • Guest Service Representative

    2 weeks ago

    Secaucus, New Jersey, United States Schulte Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Emerald Hospitality Associates. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProvide warm and welcoming greetings...

  • Hotel Guest Service Representative

    1 month ago

    Secaucus, New Jersey, United States River Link Hotels Full time

    Hotel Guest Service Representative Job DescriptionRiver Link Hotels is seeking a skilled Hotel Guest Service Representative to provide exceptional customer service and manage all aspects of guest accommodation.Key Responsibilities:Check-in and Check-out: Perform all tasks related to guest arrival and departure, ensuring a smooth and efficient...

  • Hotel Guest Service Representative

    1 month ago

    Secaucus, New Jersey, United States Best Western Plus Full time

    Hotel Guest Service Representative Job DescriptionAt Best Western Plus, we're seeking a highly skilled and customer-focused Hotel Guest Service Representative to join our team. As the first point of contact for our guests, you'll play a vital role in ensuring their stay is memorable and enjoyable.Key Responsibilities:Manage all aspects of guest registration,...

  • Hotel Guest Service Representative

    2 months ago

    Secaucus, New Jersey, United States River Link Hotels Full time

    Job Summary:River Link Hotels is seeking a highly skilled and customer-focused Guest Service Representative to join our team. As the first point of contact for our guests, you will be responsible for ensuring a pleasant and memorable stay.Key Responsibilities:Guest Registration: Register guests, collect necessary information, and assign rooms.Reservation...

  • Guest Service Representative Hotel Front Desk

    3 months ago

    Secaucus, United States Best Western Plus Full time

    SureStay Hotel by Best Western Secaucus is hiring for a hotel Guest Service Representative to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel GSR responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer...

  • Guest Experience Specialist

    1 month ago

    Secaucus, United States Marriott Full time

    Job Number 24161704 Job Category Rooms & Guest Services Operations Location Courtyard Secaucus Meadowlands, 455 Harmon Meadow Boulevard, Secaucus, New Jersey, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we...

  • Guest Experience Associate

    2 weeks ago

    Secaucus, New Jersey, United States Marriott Full time

    Job SummaryWe are seeking a skilled Guest Experience Specialist to join our team at Courtyard Secaucus Meadowlands. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-ins and check-outs, and providing personalized service to our valued guests.Key ResponsibilitiesProcess...

  • Host and Guest Experience Specialist

    2 months ago

    Secaucus, New Jersey, United States Red Robin International Full time

    {"title": "Host Role Overview", "content": "At Red Robin International, we're passionate about delivering exceptional guest experiences. As a Host, you'll play a vital role in setting the tone for our guests' visits. Your friendly demeanor and warm welcome will make our guests feel at home.Key Responsibilities:Provide a warm and inviting atmosphere for our...

  • Sales Associate

    2 weeks ago

    Secaucus, United States Bob's Discount Furniture Full time

    Greet and engage customers, uncovering their home furnishing needs and helping them make their design vision become a reality. Provide world class customer service and offer customers an unforgettable shopping experience Build rapport with clients, e Sales Associate, Guest Experience, Guest, Sales, Specialist, Associate

  • ["Retail Office Associate

    2 weeks ago

    Secaucus, United States Bob's Discount Furniture Full time

    Retail Guest Support Associates Part-Time and Full Time Career Opportunities At Bob's Discount Furniture, we have fun, we love what we do and it shows in our expansive growth! Our Retail Guest Support Associates are the cornerstones of Bob's success. Retail Guest Support Associates treat our customers in a cordial, respectful manner and are champions of the...

  • ["Sales Associate

    2 weeks ago

    Secaucus, United States Bob's Discount Furniture Full time

    Retail Guest Experience Specialists Full-Time and Part-Time Career Opportunities Our Retail Guest Experience Specialists are a major driving factor behind Bob's Discount Furniture's success and expansive growth in the retail industry.At Bob's you can expect an environment dedicated to your individual success and a rewarding career with room for professional...

  • Food Service Associate

    2 weeks ago

    Secaucus, New Jersey, United States Chilis Full time

    Food Runner Role at Chili'sAs a Food Runner at Chili's, you will be responsible for providing exceptional service to our guests. Your primary goal will be to ensure that every guest has a positive dining experience.Main Responsibilities:Provide personalized service to each guest, ensuring their needs are met and exceeded.Interact with guests to build rapport...

  • Food Service Associate

    2 weeks ago

    Secaucus, New Jersey, United States Chilis Full time

    Food Runner Job DescriptionAt Chilis, we're looking for a skilled Food Runner to join our team. As a Food Runner, you'll play a crucial role in ensuring our guests have an exceptional dining experience.Key Responsibilities:Provide exceptional customer service by interacting with guests, responding to their needs, and ensuring their satisfaction.Keep tables...

  • Front Desk Associate

    2 weeks ago

    Secaucus, New Jersey, United States Concord Hospitality Full time

    Front Desk Clerk Job DescriptionWe are seeking a highly skilled and customer-focused individual to join our team as a Front Desk Clerk. As a key member of our hotel staff, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:- Provide warm and welcoming service to...

  • Hotel Front Desk Associate

    4 weeks ago

    Secaucus, New Jersey, United States Best Western Plus Full time

    Hotel Guest Service Representative Job DescriptionSureStay Hotel by Best Western Secaucus is seeking a skilled Guest Service Representative to serve as the primary point of contact for our guests. This role is responsible for managing all aspects of guest accommodation, ensuring a pleasant and memorable stay.Key Responsibilities:Perform check-in and...

  • Front Desk Representative

    2 months ago

    Secaucus, New Jersey, United States Schulte Companies Full time

    Job Summary:We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Schulte Companies. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Guest Services: Greet and check-in guests,...

  • Front Desk Clerk Full Time

    6 months ago

    Secaucus, United States Concord Hospitality Full time

    As a Front Desk Clerk or Guest Services Clerk you have the responsible to give our guests the best hospitality experience they can have by:Assisting guests efficiently, courteously and professionally at all times. Maintain a high level of service and Clerk, Front Desk, Hospitality