Store Operations Manager
4 weeks ago
Job Summary:
The Store Lead will be responsible for supporting the Store Leadership Team by completing cash-wrap operations, opening and closing procedures, and acting as Leader on Duty (LOD). The Store Lead will represent the brand, operate in a professional manner, engage customers, maintain store standards, and support teamwork and employee development.
Key Responsibilities:
- Assist in developing talent through the training of associates, including giving in-the-moment coaching conversations.
- Partners with Store Manager to address performance concerns with associates.
- Support and participate in all company training and development initiatives.
- Foster a positive work environment and provides direct, objective feedback in a timely manner.
- Assess performance and provide the appropriate level of feedback on a daily basis and during the annual performance review process.
- Motivate and inspire the associates to build brand loyalty and create a positive store environment for both internal and external customers.
- Model, encourage, and demonstrate exceptional customer service behaviors while on the sales floor and maintain high standards throughout the store while ensuring the integrity of the brand.
- Represent the company in a professional and positive manner.
- Support the management team to maximize productivity through operational and product knowledge, customer service and participating in an completing key store initiatives.
- Participate in the Leader on Duty (LOD) program by providing an exceptional customer shopping experience, and driving store profitability while leveraging payroll.
- Process payroll weekly.
- Modify schedule based on business climate.
- Help maintain a clean, organized, and efficient stockroom, adhering to set policies.
- Ensure Environment (CRE) Standards & Safety requirements are being met.
Requirements:
- High school diploma or equivalent.
- 1-3 years previous retail experience.
- Must be at least 18 years of age.
Skills and Behaviors:
- Excellent customer engagement.
- Must be detail oriented.
- Ability to prioritize tasks.
- Ability to work in team environment.
- Ability to give and receive performance-based feedback.
- Must embrace self-development.
- Must be an effective communicator.
- Must be adaptable and flexible to changing priorities.
- Excellent time management, planning, and organization skills.
- Proficient in Microsoft Office.
- Ability to adapt to and learn internal applications.
- Ability to work a flexible schedule, including weekends, to meet business needs and the PT/FT Availability Requirements set by the Company.
- Ability to maneuver on sales floor and stockroom; climb ladder, lift and carry up to 50 lbs.
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