Logistics Operations Manager
2 days ago
We are seeking a highly skilled Logistics Operations Manager to join our team at AIT Worldwide Logistics. As a key member of our operations team, you will be responsible for overseeing the daily activities of our logistics operations, ensuring that all shipments are processed efficiently and effectively.
Responsibilities- Manage warehouse functions, including inbound receipts, outbound shipments, storage, stocking, and inventory control
- Implement process improvements, standardize procedures, and document best practices for all operations shifts
- Ensure excellent service levels in logistics operations
- Control inventory and reconcile in-house customer accounts
- Plan and manage daily routes/schedules of shipments and deliveries, track progress, and set up cartage operations over weekends
- Optimize staff scheduling to maximize productivity and minimize expenses
- Respond to customer emails regarding specific needs and basic operations
- Assist with tracking and milestone updates for international shipments
- Foster strong partnerships with trucking companies, internal/external customers, customs brokers, sales forces, and vendors, including receiving shipping quotes and selecting carriers based on cost, availability, and reliability
- Supervise and oversee daily domestic service and operations activities related to cartage, freight movement, and dispatch pickup/delivery quotes
- Identify and improve service and operations-related issues in the station, including on-time delivery, accurate data entry, and efficient warehouse operations
- Research and resolve customer complaints and issues related to domestic and cartage services
- Coach and develop team members through performance management, job assignments, coaching, training, and professional development
- Maintain a safe working environment by consistently practicing safety programs and procedures
- Participate in the interview process and onboard new teammates
- Assist with warehouse loading/unloading/staging/scanning as needed
- A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your role
- A growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently
- A customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is part of our culture
- Associate's degree or equivalent work experience required
- Minimum 3-5 years of freight forwarding experience
- 1-3 years of supervisor experience preferred
- Experience with AS and freight forwarding
- BASIC understanding of routing operations
- Supervising experience and labor scheduling
- Strong sense of urgency
- Attention to detail
- Time management
In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support program, Paid Parental Leave, Pet Insurance, 401(k), and Tuition Reimbursement for your personal development. You will also receive up to [X] days of vacation (depending on tenure), [Y] personal days, [Z] sick days, [A] volunteer hours, and [B] company holidays (plus Veterans Day for Veterans) annually.
About UsAIT Worldwide Logistics is a global freight forwarder that helps its customers grow by expanding access to markets all over the world where they can sell and/or procure raw materials, components, and finished goods. For more than [X] years, the America's-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, food, government, healthcare, high-tech, industrial, and life sciences. Backed by scalable, user-friendly technology, AIT's flexible business model customizes door-to-door deliveries via sea, air, ground, and rail—on time and on budget. With expert teammates staffing more than [X] worldwide locations in Asia, Europe, India, and North America, AIT's full-service options also include customs clearance, warehouse management, and white glove services. Learn more about AIT Worldwide Logistics, our culture, and core values in action.
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