Claims Handling Specialist
2 weeks ago
Claims Handling Specialist Position Summary
The Claims Handling Specialist at Yusen Logistics plays a crucial role in facilitating the cargo damage/loss claim process within the International Freight Forwarding division. This position is responsible for receiving, registering, evaluating, administering, and processing air/ocean cargo damage/loss claims in accordance with Yusen's claim handling procedure. The Claims Handling Specialist works closely with Yusen's branch network and operations personnel to develop strategies for claims prevention.
Key Responsibilities:
- Claims Eligibility Evaluation: Reviews all claims for eligibility, accuracy, and completeness, compiling and maintaining accurate data and other records necessary for timely and accurate assessment of claim causes.
- Claim Communication: Communicates verbally and in writing with customers, carriers, insurance companies, and other parties concerning claim status updates.
- Claim Resolution: Provides timely and appropriate information to relevant internal/external parties involved in the claim to facilitate timely resolution and reduce cost/liability exposure.
- Claims Analysis and Reporting: Identifies and resolves issues related to claim components in accordance with insurance policies and contracts, analyzing and reporting trends, characteristics, and causes of claims to help develop recommendations for process improvement and claims prevention.
- Process Improvement: Proactively keeps management informed of pending claim status and any issues that may result in litigation, coordinating closely with internal/external stakeholders in the claim handling process from initial claim filing until claim resolution/settlement.
- System Maintenance: Inputs and maintains formal claim-related information in the EZ Claim system, ensuring all claim-related information is accurately and completely input and kept up to date.
Requirements:
- Education and Experience: Undergraduate degree preferred, plus 4-6 years of claims handling-related experience or training, or equivalent combination of education and experience.
- Skills and Abilities: Strong analytical, organization, and time management skills, with ability to interact professionally and effectively with internal and external customers, handle multiple tasks simultaneously, and gather and interpret data.
About Yusen Logistics (Americas)
Yusen Logistics is dedicated to becoming the world's preferred supply chain logistics company, offering a comprehensive range of services including freight forwarding, warehousing, and distribution. We value diversity, equity, and inclusion, providing equal employment opportunities for all applicants without regard to protected status.
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