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Hotel Operations Manager

2 months ago

Secaucus, United States Best Western Plus Full time

The Best Western Plus Secaucus has an immediate opening for a Hotel Operations Manager at our newly Renovated property.

Experience:

  • Minimum of 2 years' experience as an operations Manager or Front Office Supervisor in similar type & size hotel preferred
  • Ensure that each department delivers a consistently high standard of guest service. Also, achieve business objectives and maximize the profitability of all outlets. Maintain effective cost controls in all areas.
  • 2 years additional management experience (of which 1 year is in hotels)
  • Ensure consistent implementation and review of SOPs throughout all Departments.
  • Local market experience preferred

Summary

Responsible for the upkeep and the efficient, profitable operations of the hotel by providing a safe, clean, environment where employees provide, and guests experience, flawless customer service that is legendary throughout the industry.

Essential Job Duties

Hotel Profitability:

Ensures the attainment of established budgeted goals for all departments of Hotel

  • Monitors compliance with labor standards and staffing guidelines by all departments
  • Monitors compliance with annually established room rate plan
  • Monitors operating expense tracking system for all departments
  •  Attends and/or Conducts required meetings (ex. Daily Huddle, weekly staff) to ensure interdepartmental communication and coordination of mutual goals
  • Monitors rooms inventory and merchandising procedures.
  • Conducts quarterly rate surveys of competitive hotels and monitors program for competitive analysis and price-value assessment
  • Monitors and ensures compliance with amenity programs, franchise and company standards, as well as promotional materials
  • Assures compliance with established Manager On Duty (M.O.D.) Program
  • Participates in scheduled meetings as required by corporate. This includes revenue management, safety, budget, sales & regional operations meetings

Asset Management:

Exceeds Brand and/or Ownership quality standards ensuring a favorable franchise inspection grade for the property

  • Assists General Manager in reporting, budgeting, rate strategies and any other administrative duties
  • Conducts daily inspections of guest rooms to ensure housekeeping is meeting/exceeding cleanliness standards
  • Conducts bi-weekly property inspections and approves action plans to include time-table to resolve problems

Guest Satisfaction/Public Relations:

Promotes guest satisfaction in an effort to obtain repeat business of leisure and business markets

  • Evaluates guest complaints and ensures corrective action is taken by department heads
  • Monitors guest responses, responding as needed; executes action plan to correct issues
  • Hosts social events/receptions as required by the Brand and/or Ownership
  • Plays active role in community through affiliation with various community organizations to promote and maintain positive image for hotel

Human Resources:

Ensures employees are provided with the necessary structure, motivation, and training to satisfy their needs and achieve organizational goals

  • Interviews, selects, trains, and counsels associates
  • Ensures that all new hires are given the proper onboarding experience
  • Assists in ensuring that staff is properly trained by their managers
  • Ensures with the General Manager adequate staffing levels are maintained, adhering to budgetary and staffing guidelines
  • Maintains associate files, ensuring all documents are current (including job descriptions and version of handbook)

Personal Development:

Ensures continual efforts are made to increase management abilities and knowledge

  • Attends annually a minimum of one advanced management training seminaras directed by the General Manager
  • Attends classes to become knowledgeable or maintain proficiency in the latest industry-related technology
  • Attends franchise & Ownership mandated training courses as required

Skills/Qualifications

Education:

  • Bachelor's degree in Hospitality or related field preferred; however, skills/knowledge gained through on-the-job training and previous experience may substitute for degree

Certifications / Licenses:

  • Must possess and maintain a motor vehicle operator's license in good standing

Additional Skills:

  • Ability to multi-task
  • Ability to communicate effectively, both written and oral
  • Bilingual (Spanish & English) preferred, depending on market
  • Ability to work the shifts required for the position
  • Ability to learn and adhere to Brand & Ownership standards
  • Ability to take information from various sources and determine a responsible course of action
  • Ability to understand interdepartmental relationships
  • Ability to operate office equipment and industry specific software (Quickbooks, M3, ADP and Jonas Chorum PMS)
  • Ability to remain calm during stressful situations
  • Ability to motivate and lead a team
  • Ability to read, interpret and analyze financial reports, P&L Statements, Sales & Marketing reports
  • Proficient in Microsoft Office
  • Proficient in Google Apps for Work preferred

Physical Demands

  • Walking and Standing: 60 -70%
  • Sitting: up to 30-40%
  • Bending, Stooping, Reaching: Occasionally
  • Lifting, Push/Pull: 40 lbs infrequently
  • Driving: Occasionally
  • Traveling: Infrequently

Environmental Conditions:

  • Inside: Protection from weather conditions, but not necessarily from temperature changes.
  • Outside: Transitioning from inside to outside of building and vehicle, assisting guests in varying weather conditions