Global Warranty/RMA Planning Senior Manager

1 week ago

Secaucus, New Jersey, United States ZT Systems Full time
Job Overview

ZT Systems is seeking an experienced Global Warranty/RMA Planning Senior Manager to lead a team responsible for demand planning, inventory placement, and order fulfillment to ensure ZT equipment remains highly available for customers. This role requires a team player with a high level of energy and work ethic, who takes pride in personal excellence and can effectively collaborate with colleagues and across business groups to meet demanding deadlines in a fast-paced environment.

Key Responsibilities
  • Develop and manage a high-performing team that thrives in the ambiguity of supply planning and execution.
  • Plan warranty and spare parts inventory to meet performance metrics and capital allocation targets.
  • Monitor actual inventory usage versus plan to adjust future plans and report any risks to the business.
  • Transform and manage warranty planning & operations to meet customer requirements and scale with ZT's growth.
  • Perform data analysis and presentation through Excel, SQL, PowerBI, Tableau, or similar tools to drive business and technical decisions.
  • Develop an automation roadmap and define business requirements for cross-functional programs that improve consistency and visibility of execution to plans.
  • Drive continuous improvement and automation efforts of program delivery capabilities in parallel to day-to-day business operations.
  • Build strong working relationships across multiple disciplines and global teams (Quality Engineering, Procurement, Logistics, Field Services, etc.), driving process improvements and lowering financial risk.
Requirements
  • Bachelor's degree in business, supply chain, or engineering, or equivalent experience.
  • 7+ years of experience in complex, large-scale manufacturing supply chain and/or service repair operations environment, preferably in the Cloud server/network hardware supply chains or equivalent high-technology industry.
  • 5+ years of experience demonstrated expertise in Excel, PowerBI, SQL, Tableau, or comparable.
  • 5+ years of direct people management experience.
  • 2+ years of experience in Program Management.
  • Experience with ERP/MRP implementation (i.e., SAP, Dynamics 365, or comparable).
  • Demonstrated ability to work independently with limited supervision.
  • Outstanding analytical ability and written and oral communication skills.
  • Demonstrable record of effective collaboration with colleagues and across business groups to meet demanding deadlines in a fast-paced environment and prioritize workflow.
  • Sound and practical business judgment, ability to think strategically, and desire to establish a 'trusted advisor' relationship with senior management personnel.

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