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Clinical Training and EHR Support Specialist
2 months ago
We are seeking a highly skilled Clinical Training and EHR Support Specialist to join our team at the University of Maryland Medical System. This role will provide technical support for clinical and operational end users of the electronic health record, ensuring seamless integration and optimal use of our systems.
Key Responsibilities- Provide high-level front-line customer service and interact with staff in a professional manner.
- Round on units, answer support calls from departments, and solve/answer hardware/software/workflow questions.
- Track and document user requests, engaging appropriate site/corporate/client resources to support operations and timely closing of support requests.
- Assist in the development and implementation of strategic initiatives to enable employees to develop competence in the use of computer software and systems.
- Coordinate with IS&T application training teams and contribute to the design and maintenance of systems to support multidisciplinary team functioning and continuity of services.
- Bachelor's degree in Nursing or applicable field or comparable applicable industry experience.
- Clinical licensure in the State of Maryland or eligibility for licensure due to Compact state agreements.
- Three or more years of clinical experience or comparable education and clinical experience in a related healthcare field.
- Informatics or Training Industry Certification recommended.
- Application credentialing required within the first 90 days of hire.
