Clinical Training and EHR Support Specialist
3 days ago
The University of Maryland Medical System (UMMS) is seeking a highly skilled Clinical Training and EHR Support Specialist to join our team. As a key member of our informatics team, you will provide direct technical support for clinical and operational end users of our electronic health record system.
Key Responsibilities- Provide high-level front-line customer service and interact with staff in a professional manner.
- Round on units, answer support calls from departments, and solve/answer hardware/software/workflow questions.
- Track and document user requests, engage appropriate site/corporate/client resources to support operations, and timely close support requests.
- Assist in the development and implementation of strategic initiatives that enable employees to develop competence in the use of computer software and systems utilized by both clinical and non-clinical employees throughout UMMS.
- Bachelor's degree in Nursing or applicable field or comparable applicable industry experience preferred.
- Where applicable for Clinical Roles, clinical licensure in the State of Maryland, or eligibility for licensure due to Compact state agreements is required.
- Three or more years of clinical experience or comparable education and clinical experience in related healthcare field required.
- Informatics or Training Industry Certification recommended.
- Application credentialing required within first 90 days of hire.
UMMS is an academic private health system focused on delivering compassionate, high-quality care and putting discovery and innovation into practice at the bedside. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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Clinical Training and EHR Support Specialist
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