Desktop Support Specialist
4 weeks ago
About the Role: We are seeking a skilled Desktop Support Specialist to join our IT department. As a key member of our team, you will be responsible for providing technical support for our facilities in the Maryland area.
Key Responsibilities:
* Manage the setup, repair, and deployment of laptops and desktops
* Maintain an organized inventory of all equipment
* Provide end-user support for software and hardware issues via support requests
* Manage tickets in the ticketing system, ServiceNow
* Plan and execute software and patch upgrades via SCCM
* Perform routine maintenance on all end-users' computers as required
Requirements:
* At least 3 years' experience in a technical support field, troubleshooting hardware/software problems
* At least two years' experience in a LAN/WAN environment with an understanding of network design
* Proficient in Microsoft Windows and Microsoft Office products
* ServiceNow experience would be beneficial
* Solid analytical and problem-solving skills
* Great customer service skills and a willingness to learn
* Highly developed communication skills
* Ability to explain technical procedures in layperson's terms
About Us: CommuniCare Family of Companies is a family-owned company that has grown to become one of the nation's largest providers of post-acute care. We have a single job description at CommuniCare, 'to reach out with our hearts and touch the hearts of others.' Through this effort, we create 'Caring Communities' where staff, residents, clients, and family members care for and about one another.
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IT Support Specialist
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Administrative Support Specialist
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Windows/Linux Systems Administrator
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Hotel Administrative Specialist
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Senior IT Infrastructure Specialist
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Field Service Engineer
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Windows Systems Administrator
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Cyber Security Specialist
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