Administrative Support Specialist

4 weeks ago


Linthicum Heights, Maryland, United States FLASH Technology Group Full time

Job Summary:

We are seeking an Administrative Support Specialist to join our team at FLASH Technology Group. The successful candidate will provide administrative support to our Learning Support Services team, working in direct support of the National Cryptologic School (NCS).

Key Responsibilities:

  • Prepare and maintain documents, files, and folders.
  • Record and maintain data records in databases.
  • Prepare and maintain schedules.
  • Prepare and deliver briefings.
  • Initiate, track, and conduct follow-up for tasking.
  • Validate requirements.
  • Send out welcome letters in support of synchronous learning events.
  • Reserve rooms in support of synchronous learning events.
  • Coordinate site visits or field trips for a program or learning event.
  • Test the audio/visual (A/V) equipment and computer systems.
  • Track completion of pre-work from students.
  • Generate course syllabi.
  • Provide administrative remarks to students.
  • Track down student "no shows" and record it in ELM and ATTRS.
  • Advise the Curriculum/Program Manager of possible changes in course requirements.
  • Submit requests to obtain new course designators.
  • Enroll/withdraw students.
  • Prepare course/event completion certificates and obtain appropriate signatures.
  • Prepare and maintain course folders in the shared drive.
  • Prepare and maintain official hard copy course folders.
  • Communicate with external students in the Intelligence Community (IC).
  • Set-up student and instructor computer accounts/passwords.
  • Submit requests to clean-up files on computer systems after each class.

Requirements:

  • One (1) year experience participating in a synchronous learning environment.
  • Four (4) years in Microsoft Office Suite of products and have basic application trouble-shooting skills.
  • Four (4) years of customer service skills/principles.
  • Will eventually obtain MS Office and Customer Service Cert. Flash pays.
  • Must be a US Citizen.

Approximate Salary Range: $28,400 - $47,000

We offer a competitive benefits package, including 401(k) with 6% company match, medical insurance, dental and vision insurance, life and disability insurance, and more.


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