Evening Customer Support Specialist

2 months ago


Linthicum Heights, Maryland, United States Roto-Rooter Full time

Position Overview:

Customer Support Specialist, Evening Shift

Are you seeking a stable career with competitive compensation, comprehensive benefits, and opportunities for professional growth? Look no further than Roto-Rooter, a respected name in the industry. We pride ourselves on fostering a positive work environment and offering attractive remuneration along with outstanding benefits.

We are currently hiring for the evening shift, which may include weekends. While bilingual abilities are advantageous, they are not mandatory. This is a full-time role within our customer support center, operating until 10:00 PM.

Key Responsibilities:

  • Serve as the initial point of contact for our clients.
  • Gather essential information from customers while demonstrating empathy, urgency, and assurance that they have chosen the right service provider to address their plumbing needs.
  • Perform data entry tasks, including capturing customer contact details and pertinent information regarding their plumbing issues.
  • Coordinate service appointments based on customer preferences and availability.
  • Inform customers about additional services and products that may be beneficial.
  • Act as a reliable source of information for Roto-Rooter clients.

Qualifications:

  • Bilingual skills are a plus.
  • Strong focus on customer service.
  • Familiarity with AS400 systems is preferred.
  • Previous experience in a call center environment is beneficial.
  • Able to thrive in a fast-paced setting.
  • Excellent verbal and written communication abilities.
  • Proficient in Microsoft Word and Excel.
  • Self-motivated, organized, and detail-oriented.

Employee Benefits:

At Roto-Rooter, we recognize that our employees are our most valuable asset. We are committed to the health and well-being of our team and their families. Our extensive benefits package includes:

  • Medical insurance with a Prescription Drug Card.
  • Accident and Critical Illness Insurance.
  • Dental and Vision Insurance.
  • Paid Vacation and Training.
  • Life Insurance.
  • Matching 401K Retirement Savings Plan.
  • Tuition Reimbursement.
  • Profit Sharing.

We also offer excellent career opportunities for military veterans and individuals transitioning to civilian roles. Our 86 years of experience in the industry has shown that military training and discipline align well with our company culture.

Equal Employment Opportunity:

We are an equal opportunity employer, and all qualified candidates will be considered for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.



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