Healthcare Customer Service Associate

3 weeks ago


Phoenix, Arizona, United States Tenet Florida Physician Services, L.L.C. Full time

Position Overview

The Patient Service Representative plays a vital role in the operations of a medical office, ensuring a seamless experience for patients and supporting the healthcare team.

Key Responsibilities

  • Uphold and promote the mission and values of Tenet Florida Physician Services, L.L.C.
  • Ensure compliance with HIPAA regulations and maintain patient confidentiality.
  • Welcome patients as they arrive at the facility, providing a friendly and professional atmosphere.
  • Manage incoming calls, schedule appointments, confirm bookings, and handle rescheduling requests efficiently.
  • Conduct patient check-ins, gather essential demographic information, and accurately input data into the electronic health record system.
  • Assist patients during the checkout process, including referral management and appointment scheduling.
  • Collect co-payments and accurately process patient charges.
  • Facilitate charge entry and manage patient account balances.
  • Provide patients with information regarding office policies and procedures, ensuring they are well-informed about the practice.
  • Guide patients through the enrollment process for the patient portal.
  • Perform additional duties as required to support office operations.

Qualifications

Education: High school diploma or equivalent.

Experience: A minimum of one year of experience in customer service, ideally within a healthcare or medical office environment.

Certifications: None required.

Note: Sign-on bonus applicable for new hires only.

Position Type: Full-time, Non-Clinical/Administrative



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