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Healthcare Customer Service Specialist
2 months ago
Job Type:
Full-time
Overview:
The Patient Services Representative at Women's Health Arizona plays a crucial role in ensuring a seamless experience for patients. This position involves welcoming patients, managing appointment schedules, confirming insurance details, and providing essential administrative support to enhance patient satisfaction. The ideal candidate will demonstrate outstanding communication abilities, meticulous attention to detail, and a commitment to delivering superior customer service within a healthcare environment.
Key Responsibilities:
- Patient Reception: Welcome patients warmly and professionally upon their arrival. Confirm and update patient demographic and insurance information, assisting with the completion of necessary registration forms.
- Appointment Management: Efficiently schedule patient appointments, ensuring optimal time slots and provider availability. Facilitate the coordination of follow-up appointments, referrals, and necessary diagnostic tests as instructed by healthcare professionals. Ensure appointment confirmations are communicated to patients through appropriate channels.
- Insurance Processing: Conduct thorough verification of patient insurance coverage, eligibility, and benefits using electronic systems or direct communication with insurance providers. Secure pre-authorizations and referrals for medical services as mandated by insurance policies.
- Patient Interaction: Handle incoming calls and address patient inquiries promptly and professionally. Provide clear information regarding appointment scheduling, office policies, and available services. Relay important messages to healthcare providers and clinical staff as required.
- Administrative Assistance: Support various administrative functions, including filing, faxing, scanning, and organizing patient records. Ensure the front desk area and waiting room are maintained in a clean and organized manner. Perform additional tasks as assigned by management or healthcare providers.
- High school diploma or equivalent is required; an Associate's degree or certification in healthcare administration is preferred.
- A minimum of 1-2 years of experience in a customer service or administrative capacity, ideally within a healthcare or medical office context.
- Exceptional customer service skills, with the ability to communicate effectively and professionally with patients, staff, and visitors.
- Strong organizational capabilities, attention to detail, and the ability to prioritize tasks in a dynamic environment.
- Proficiency in computer software applications, electronic health records (EHR) systems, and standard office equipment.
- Familiarity with medical terminology, insurance verification processes, and HIPAA regulations.
- Ability to maintain confidentiality and manage sensitive information with care.
- A compassionate and empathetic approach towards patients and their families.
