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Healthcare Customer Service Representative

2 months ago

Phoenix, Arizona, United States Credit Solutions Full time
{"title": "Healthcare Customer Service Representative", "content": "About the Role

Credit Solutions is seeking a skilled Healthcare Customer Service Representative to assist patients in resolving their medical balances. As a key member of our team, you will provide exceptional customer service, navigate complex billing processes, and help patients overcome financial obstacles.

Responsibilities
  • Provide empathetic and professional customer service to patients over the phone
  • Navigate and resolve medical billing issues, ensuring accurate and timely payments
  • Collaborate with patients to understand their financial situations and develop personalized solutions
  • Stay up-to-date on industry developments and regulatory requirements, such as HIPAA
Requirements
  • High school diploma or equivalent
  • Previous customer service experience, preferably in healthcare
  • Experience in healthcare billing and finance
  • Understanding of HIPAA and ability to maintain confidentiality
What We Offer

As a valued member of our team, you will enjoy a competitive wage, comprehensive benefits, and opportunities for professional growth. Our dynamic work environment is designed to support your success and well-being.

", "lang_code": "en-US"}