Healthcare Customer Service Specialist

2 weeks ago


Phoenix, Arizona, United States Tenet Florida Physician Services, L.L.C. Full time

Job Title: Patient Service Representative for Tenet Florida Physician Services, L.L.C.

Position Overview:

The Patient Service Representative is a vital role within the medical office, focusing on the front office operations of the physician practice.

Key Responsibilities:

  • Support and uphold the mission, vision, and values of Tenet Florida Physician Services.
  • Ensure compliance with the Tenet HIPAA Compliance Plan and maintain confidentiality as per the Privacy Standards Confidentiality Agreement.
  • Actively participate in the Tenet Corporate Compliance Program by understanding compliance duties as outlined in the Code of Conduct, and adhere to relevant federal and state regulations.
  • Welcome patients as they arrive at the practice.
  • Manage incoming calls, schedule appointments, confirm existing appointments, and handle rescheduling as required.
  • Facilitate patient check-in, ensuring accurate collection of demographic information, and enter data into the electronic health record system while verifying insurance details.
  • Assist with patient check-out, including referral processing and scheduling follow-up appointments.
  • Collect co-payments and accurately post charges to patient accounts.
  • Perform charge entry and manage patient balance processing.
  • Provide patients with information regarding office policies, procedures, and practice-related details.
  • Guide patients through the enrollment process for the patient portal.
  • Undertake additional responsibilities as assigned.

Qualifications:

Education: High school diploma or GED equivalent.

Experience: Minimum of one year in customer service, preferably within a healthcare or medical office environment.

Certifications: None required.

Note: Sign-on bonus applicable for new hires only.

Job Type: Full-time

Shift: Day shifts available.



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