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Customer Service Associate

2 months ago

Phoenix, Arizona, United States IEWC US Full time
{"Responsibilities": "Key Responsibilities
  • Manage customer orders with precision and accuracy by reviewing purchase orders, customer material information, and entering orders into SAP and Rubicon.
  • Respond to customer inquiries with a sense of urgency and resolve issues promptly.
  • Run back/late order reports and collaborate with customers to manage expectations and resolve problems.
  • Administer customer order changes, expedites, tracking, and cancellations.
  • Update customer and material information in SAP.
  • Process sample requests from customers and sales teams.
  • Work independently in a fast-paced environment.
  • Contribute to process efficiency and customer experience improvement efforts.
  • Resolve product or service problems by clarifying customer complaints, determining causes, and providing solutions.
  • Work in SAP, Microsoft Word, and Excel.
  • Collaborate with sales teams to service customers on changes to the customer master file.
  • Actively participate in opportunities to improve knowledge of the company, products, markets, and systems.
Qualifications
  • High school diploma or equivalent required; associates or bachelor's degree preferred.
  • 6 months + of customer service experience in any industry.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to interpret technical and business information and deal with abstract and concrete variables.
  • Ability to work with Microsoft, Salesforce, SAP, and standard computer applications.
About IEWC US

IEWC US is a leading provider of [insert industry/field]. Our team is dedicated to delivering exceptional customer service and support.

What We Offer
  • A dynamic and fast-paced work environment.
  • Opportunities for professional growth and development.
  • A collaborative and supportive team.
  • A competitive salary and benefits package.
How to Apply

Interested candidates should submit their resumes and cover letters to [insert contact information].