Healthcare Customer Service Specialist
2 weeks ago
We are looking for a committed Healthcare Customer Service Specialist to enhance the patient experience at Medix. This role is vital in facilitating a smooth and positive interaction for our patients.
Core Responsibilities
- Effectively oversee the patient check-in and check-out procedures, ensuring precision and a friendly atmosphere.
- Arrange patient appointments with meticulous attention, considering their preferences and schedules.
- Gather and confirm insurance details and copayments, ensuring all financial transactions are handled correctly.
- Welcome patients with warmth and assist them with any questions or requirements they may have.
- Manage the waiting area to maintain organization and ensure patient comfort.
- Professionally handle both incoming and outgoing calls, addressing patient inquiries and coordinating with healthcare professionals as necessary.
EMR System Utilization
- Proficient in Athena
Essential Qualifications
- High School Diploma or equivalent
- Minimum of 6 months experience in a medical front office setting
- Excellent interpersonal and organizational abilities
Preferred Qualifications
- Bilingual capabilities
- Familiarity with EMR systems, particularly Athena
Work Schedule
- Monday to Friday, 8:00 AM to 5:00 PM
Compensation
* $16 to $18 per hour
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