Healthcare Customer Service Specialist
2 weeks ago
Are you ready to advance your career in the healthcare field? Join our dedicated team
Location: Various locations in the Phoenix area
Hours: 36 hours per week; Monday - Friday 8am - 5pm MDT and occasional Saturdays
Candidates must be flexible to travel to different sites and be available on Saturdays.
Qualifications Required:
- High School diploma or equivalent;
- At least two years of experience in healthcare registration or customer service is preferred;
- Familiarity with cash handling procedures;
- Basic understanding of medical terminology is advantageous;
- Proficient in reading, writing, and understanding simple instructions and brief correspondence;
- Ability to apply common sense to follow detailed written or verbal instructions;
- Competence in performing basic mathematical calculations; Ability to remain seated or standing for extended periods;
- Experience with Microsoft Office Suite; knowledge of eRAD software is a plus.
- Deliver exceptional service and support in the following areas:
- Understand, promote, and exemplify the values of our organization;
- Welcome patients warmly and professionally;
- Accurately register patients, including entering demographic and insurance details into our ERAD system and verifying existing information;
- Assist patients in completing necessary forms, whether on paper or electronically;
- Manage paperwork by scanning documents for patient medical records while ensuring confidentiality;
- Collect patient payments and explain insurance benefits when needed;
- Prepare documentation for upcoming appointments, including any additional paperwork required for specific exams or payors;
- Ensure all diagnostic tests have the necessary orders, requesting and following up on outstanding orders as needed;
- Schedule and reschedule patient appointments as required;
- Generate daily invoice reports and reconcile payments using the Daily Reconciliation Report.
- Why Choose Solis Mammography?
- Recognized as a Great Place to Work for two consecutive years.
- We offer competitive benefits including Medical, Dental, Vision, 401k, Paid Time Off, Supplemental Maternity Pay, Backup Child/Adult Care, and other unique offerings.
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