Healthcare Customer Service Specialist

2 weeks ago


Phoenix, Arizona, United States Solis Mammography Full time
Healthcare Customer Service Specialist

Are you ready to advance your career in the healthcare field? Join our dedicated team

Location: Various locations in the Phoenix area

Hours: 36 hours per week; Monday - Friday 8am - 5pm MDT and occasional Saturdays

Candidates must be flexible to travel to different sites and be available on Saturdays.

Qualifications Required:
  • High School diploma or equivalent;
  • At least two years of experience in healthcare registration or customer service is preferred;
  • Familiarity with cash handling procedures;
  • Basic understanding of medical terminology is advantageous;
  • Proficient in reading, writing, and understanding simple instructions and brief correspondence;
  • Ability to apply common sense to follow detailed written or verbal instructions;
  • Competence in performing basic mathematical calculations; Ability to remain seated or standing for extended periods;
  • Experience with Microsoft Office Suite; knowledge of eRAD software is a plus.
Typical Responsibilities of a Healthcare Customer Service Specialist:
  • Deliver exceptional service and support in the following areas:
    • Understand, promote, and exemplify the values of our organization;
    • Welcome patients warmly and professionally;
    • Accurately register patients, including entering demographic and insurance details into our ERAD system and verifying existing information;
    • Assist patients in completing necessary forms, whether on paper or electronically;
    • Manage paperwork by scanning documents for patient medical records while ensuring confidentiality;
    • Collect patient payments and explain insurance benefits when needed;
    • Prepare documentation for upcoming appointments, including any additional paperwork required for specific exams or payors;
    • Ensure all diagnostic tests have the necessary orders, requesting and following up on outstanding orders as needed;
    • Schedule and reschedule patient appointments as required;
    • Generate daily invoice reports and reconcile payments using the Daily Reconciliation Report.
  • Why Choose Solis Mammography?
  • Recognized as a Great Place to Work for two consecutive years.
  • We offer competitive benefits including Medical, Dental, Vision, 401k, Paid Time Off, Supplemental Maternity Pay, Backup Child/Adult Care, and other unique offerings.


  • Phoenix, Arizona, United States Medix Full time

    Position OverviewWe are looking for a committed Healthcare Customer Service Specialist to enhance the patient experience at Medix. This role is vital in facilitating a smooth and positive interaction for our patients.Core Responsibilities Effectively oversee the patient check-in and check-out procedures, ensuring precision and a friendly atmosphere. Arrange...


  • Phoenix, Arizona, United States Women's Health Arizona Full time

    Job Type:Full-timeOverview:The Patient Services Representative at Women's Health Arizona plays a crucial role in ensuring a seamless experience for patients. This position involves welcoming patients, managing appointment schedules, confirming insurance details, and providing essential administrative support to enhance patient satisfaction. The ideal...


  • Phoenix, Arizona, United States UnitedHealth Group Full time

    Position OverviewAs a Healthcare Customer Support Specialist, you will play a crucial role in enhancing patient experiences by providing exceptional service and support.Key ResponsibilitiesHandle a high volume of patient inquiries, typically between 50-70 calls daily, addressing a range of moderate to complex concerns.Manage appointment scheduling and...


  • Phoenix, Arizona, United States Serenity Healthcare Full time

    Position OverviewHealthcare Support SpecialistSerenity Healthcare is on the lookout for a dedicated Healthcare Support Specialist to join our compassionate team of clinical professionals. In this pivotal role, you will empower patients to regain control of their health journeys. As a Healthcare Support Specialist, you will play a crucial role in assisting...


  • Phoenix, Arizona, United States Serenity Healthcare Full time

    Job Opportunity at Serenity HealthcareJob Title: Patient Support SpecialistJob Summary:Serenity Healthcare is seeking a compassionate and empathetic Patient Support Specialist to join our team. As a Patient Support Specialist, you will play a vital role in supporting our patients throughout their TMS treatment journey.Key Responsibilities:Provide emotional...


  • Phoenix, Arizona, United States Serenity Healthcare Full time

    Job Opportunity at Serenity HealthcareJob Title: Patient Support SpecialistJob Summary:Serenity Healthcare is seeking a compassionate and empathetic Patient Support Specialist to join our team. As a Patient Support Specialist, you will play a vital role in supporting our patients throughout their TMS treatment journey.Key Responsibilities:Provide emotional...


  • Phoenix, Arizona, United States Serenity Healthcare Full time

    Job Opportunity at Serenity HealthcareJob Title: Customer Care SpecialistJob Type: Full-timeLocation: Onsite – Phoenix-Estrella, AZJob Description:About the RoleSerenity Healthcare is a leader in the field of healthcare technology, utilizing advanced medical devices to provide long-term success for patients. We are seeking a Customer Care Specialist to...


  • Phoenix, Arizona, United States Serenity Healthcare Full time

    Job Opportunity at Serenity HealthcareJob Title: Customer Care SpecialistJob Type: Full-timeLocation: Phoenix-Desert Ridge, AZJob Description:About the RoleSerenity Healthcare is a leader in the field of healthcare technology, utilizing advanced medical devices to provide long-term success for patients. We are seeking a Customer Care Specialist to join our...


  • Phoenix, Arizona, United States Tenet Florida Physician Services, L.L.C. Full time

    Job Title: Patient Service Representative for Tenet Florida Physician Services, L.L.C.Position Overview:This role is a non-exempt position within a medical office, focusing on the essential front office operations of the physician practice.Key Responsibilities:Support and uphold the mission, vision, and objectives of Tenet Florida Physician Services.Comply...


  • Phoenix, Arizona, United States Tenet Florida Physician Services, L.L.C. Full time

    Job Title: Patient Service Representative for Tenet Florida Physician Services, L.L.C.Position Overview:The Patient Service Representative is a vital role within the medical office, focusing on the front office operations of the physician practice.Key Responsibilities:Support and uphold the mission, vision, and values of Tenet Florida Physician...


  • Phoenix, Arizona, United States Adelante Healthcare Full time

    Job OverviewLocationAdelante Healthcare Center Support OfficeEmployment TypeFull TimeEducation RequirementHigh School Diploma or equivalent from an accredited institutionSectorHealthcarePosition SummaryThe Customer Service Specialist plays a crucial role in delivering outstanding service to patients by managing phone interactions related to appointment...


  • Phoenix, Arizona, United States Catholic Health Service Full time

    Healthcare Security SpecialistFacility: Mercy Hospital Location: Rockville Centre, NY Department: Security Category: Service and Trade Schedule: Per Diem Shift: Varied hours Hours: VariedAt Catholic Health, we are a dedicated team of over 18,000 professionals motivated by innovation, compassion, and a commitment to excellence. Join us in a collaborative...


  • Phoenix, Arizona, United States Serenity Healthcare, LLC Full time

    Healthcare Provider Support SpecialistOnsite PositionJoin us in transforming the healthcare landscape by providing essential support to patients and practitioners alike. At Serenity Healthcare, we are dedicated to delivering innovative treatments and fostering a compassionate environment. As a Healthcare Provider Support Specialist, your role will involve...


  • Phoenix, Arizona, United States Randstad North America, Inc. Full time

    Join Our Dynamic Team as a Customer Service SpecialistAre you looking to advance your career in a lively and encouraging workplace? Become a part of our team and contribute to our mission of delivering exceptional service.Position Overview:1. Engagement and Support: Provide professional assistance to clients through effective communication and...


  • Phoenix, Arizona, United States Insight Global Full time

    POSITION SUMMARY:The Customer Service Specialist will play a crucial role in assisting the Insight Global staffing team with the recruitment and evaluation of candidates for various positions.As part of a dedicated team, you will focus on enhancing the processes surrounding candidate sourcing, application evaluation, and efficient workflow management. Your...


  • Phoenix, Arizona, United States NextCare Full time

    Company OverviewNextCare is dedicated to leading the way in accessible healthcare, providing urgent care, occupational health, virtual health, and primary care services to our patients. With a presence in twelve states and over 170 urgent care facilities, we are committed to delivering exceptional and affordable healthcare to individuals nationwide. At...


  • Phoenix, Arizona, United States AppleOne Full time

    Job DescriptionWe are seeking dedicated individuals for multiple openings in a Customer Service Specialist role with a leading financial institution. This position offers significant growth opportunities and the chance to contribute to a team focused on providing exceptional service to small business credit card clients.Why This Role?This is more than just...


  • Phoenix, Arizona, United States TrackMan AS Full time

    Do you have a passion for customer support? Do you thrive by working closely with customers across borders? Then, we can offer you an exciting opportunity.At Trackman we are growing, as we are constantly striving to further develop our market-leading sport tracking solutions. Therefore, we are looking for an experienced and highly motivated customer service...


  • Phoenix, Arizona, United States Adelante Full time

    Position Title: Customer Service Associate for HealthcareJob Overview:As a vital member of our team, the Customer Service Associate is dedicated to delivering outstanding support to patients through telephonic interactions. This role is essential in facilitating appointment scheduling, providing medical information, and addressing patient inquiries in a...


  • Phoenix, Arizona, United States FMG EXPRESS FACILITY MANAGEMENT GROUP LLC Full time

    Job OverviewPosition SummaryWe are seeking a dedicated Customer Service Specialist who will act as the intermediary between our organization and its existing and prospective clients. The ideal candidate will take responsibility for articulating our products and services, generating interest, and scheduling appointments.This position requires in-person...