Community Engagement and Leasing Specialist

2 weeks ago

Melbourne, Florida, United States Atlantic Housing Foundation Full time
Job Overview

Company Overview:
Atlantic Housing Foundation (AHF), Inc. is a recognized 501(c)3 not-for-profit organization dedicated to providing affordable housing solutions. Established in 1999, AHF manages over 10,000 multifamily housing units across multiple states and cities. Our portfolio includes HUD HAP and LIHTC properties, as well as affordable housing, mixed-income developments, student accommodations, and senior living facilities.

Our Mission:
At Atlantic Housing Foundation, we are committed to enhancing the quality of life for low and moderate-income families by offering quality affordable housing and essential services. We aim to foster continuous improvement within our organization and among our staff, aspiring to be a top-tier, professional, and compassionate entity in all our endeavors.

Why Join Us?

  • You resonate with AHF's mission and core values.
  • You excel in your field.
  • You meet the qualifications outlined below.

Compensation and Benefits:

  • Starting salary of $17/hour with a $500 sign-on bonus.
  • Bi-weekly pay schedule.
  • Educational reimbursement opportunities.
  • Career advancement potential.
  • 12 paid company holidays annually.
  • 16 hours of learning time off each year.
  • 32 hours of volunteer time off each year.
  • Generous paid time off accrual.
  • Eligibility for overtime compensation.
  • Rent discounts for on-site living.
  • Multiple health insurance options, including medical, dental, vision, and supplemental coverage.
  • Competitive 401(k) plan with employer matching contributions.
Role Summary:

The Community Engagement and Leasing Specialist will report directly to the Community Manager and will play a vital role in fostering resident programs and building community partnerships. This position serves as a liaison between residents and essential services, enhancing the overall community experience.

Key Responsibilities:
  • Collaborate with residents, site staff, and local service providers to develop and implement community service programs.
  • Establish connections with local organizations and government agencies to coordinate initiatives that promote residents' health and well-being.
  • Communicate effectively with residents through various channels (newsletters, flyers, bulletin boards, etc.) to keep them informed about available resources and programs.
  • Coordinate with site team members to ensure staff participation in on-site activities.
  • Build and maintain strong relationships with community members to enhance resident engagement.
  • Conduct surveys to assess community needs and provide opportunities for residents to achieve their educational and personal goals.
  • Monitor program outcomes and implement evaluation strategies.
  • Maintain knowledge of Fair Housing laws and regulations related to apartment leasing and management.
  • Assist with leasing and resident recertification tasks, including:
    • Presenting properties and amenities positively to prospective tenants.
    • Handling incoming inquiries.
    • Processing resident applications.
    • Advertising available properties through various media.
    • Fostering resident retention.
    • Supporting the Community Manager and Assistant Manager.
    • Promoting AHF's customer service standards.
    • Entering data into property management software (currently Yardi).
    • Conducting outreach marketing.
    • Performing other duties as assigned.
Qualifications:
  • High school diploma or equivalent (required).
  • Associate's or Bachelor's degree is a plus.
  • 1+ years of customer service experience preferred.
  • Able to establish and maintain professional relationships with community organizations, residents, and staff.
  • Strong organizational, time management, and project management skills.
  • Familiarity with local resources and community dynamics.
  • Excellent customer service skills and the ability to connect with residents and community partners.
  • Ability to maintain confidentiality.
  • Previous experience in community engagement, leasing, or resident services is preferred.
  • Bilingual in English and Spanish is a plus.
  • Proficient in Yardi, Microsoft Office, and Google Workspace is preferred.

Confidentiality Notice:
All personal information will be kept confidential in accordance with EEO guidelines.

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