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Aesthetic Patient Engagement Specialist

2 months ago

Melbourne, Florida, United States Premier Plastic Surgery Partners LLC Full time
Job Overview

Position Summary:

Are you a dynamic, self-driven individual with a passion for aesthetics and beauty? Premier Plastic Surgery Partners LLC is seeking an exceptional candidate to enhance our esteemed team of professionals in the field of Facial Plastic Surgery and Aesthetics, contributing to the growth of our injectable services.

As an Aesthetic Patient Engagement Specialist, you will be instrumental in guiding clients towards realizing their beauty goals. This role involves promoting and facilitating our extensive range of both non-surgical and surgical cosmetic procedures. Your success will be evaluated based on your ability to surpass monthly sales targets while maintaining high standards in weekly, monthly, and quarterly performance metrics. You will collaborate closely with the Practice Director and Medical Director, alongside a dedicated team of experts. Ideal candidates will possess professionalism, creativity, ambition, and a passion for the aesthetics industry. A background in aesthetics is highly advantageous.

About Premier Plastic Surgery Partners LLC

Premier Plastic Surgery Partners LLC is a leading plastic surgery practice and medispa, dedicated to providing top-tier care to patients. Our team, led by experienced surgeons, is committed to helping individuals enhance their appearance and confidence through a variety of innovative treatments, including Botox, fillers, hair restoration, laser therapies, and more. We pride ourselves on our commitment to excellence, community involvement, and pioneering patient care, consistently recognized as a top healthcare provider.

Key Responsibilities:

  • Employ a consultative sales approach to identify and assist patients in achieving their aesthetic objectives.
  • Conduct personalized beauty strategy consultations, both virtually and in-person, encouraging patients to take affirmative steps towards their goals.
  • Address patient inquiries and needs, adding significant value throughout their aesthetic journey.
  • Oversee revenue management across various patient accounts at different phases of the sales process.
  • Adopt an entrepreneurial mindset to identify opportunities, prospect for leads, schedule appointments, generate referrals, and plan marketing initiatives.
  • Provide regular updates on leads and opportunities to ensure prompt responses and optimize lead quality for marketing efforts.
  • Effectively manage incoming leads by collaborating with internal teams to drive revenue growth.
  • Offer patient education, coordination, and scheduling for surgical procedures.
  • Act as the primary liaison between patients, staff, and physicians.
  • Deliver an outstanding experience for every prospective and current patient, demonstrating a commitment to excellence.

Qualifications:

  • Required:
    1. Education: Bachelor's Degree
    2. 5+ years of proven success in a fast-paced, consultative sales environment within plastic surgery or aesthetics
    3. Previous experience in Plastic Surgery, Dermatology, or a Medical Spa is preferred, but not mandatory
    4. Passionate about educating and assisting patients who are dissatisfied with their appearance
    5. Highly adept at identifying business challenges and providing effective solutions
    6. Exceptional verbal communication and active listening skills with strong emotional intelligence
    7. Team-oriented with a focus on building lasting professional relationships
    8. Quick to learn and apply new concepts
    9. Proficient in both oral and written communication, comfortable with phone interactions, adept at engaging in virtual meetings, live presentations, and skilled in crafting effective emails
  • Preferred:
    1. Experience managing accounts using online CRM systems (e.g., Zoho, Hubspot).
    2. Familiarity with Nextech and other practice management/clinical systems