Customer Service Representative

3 weeks ago


Salt Lake, Utah, United States Regions Bank Full time

We are seeking a highly skilled Customer Service Specialist to join our team at Regions Bank. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers regarding their account activity.

This role will also involve processing customer loan payments, correspondence, and other paperwork to effectively service our loans. If you have a passion for delivering outstanding customer service and are looking for a challenging and rewarding role, we encourage you to apply.

Key Responsibilities:

  • Provide telephone support for customers, including counseling regarding loan accounts
  • Document conversations with customers and actions taken
  • Take escalated calls regarding customer questions that require additional research
  • Process customer maintenance requests
  • Aid in researching payment discrepancies
  • Assist in customer disputing balances
  • Prepare customer account letters
  • Process adjustments to customer accounts as requested by collections or management
  • Maintain loans, queues, and necessary reports

Requirements:

  • High School Diploma or GED
  • Excellent customer service skills
  • Excellent verbal and written communication skills
  • Good computer skills, including Microsoft Office Suite
  • Strong attention to detail

Preferred Qualifications:

  • One (1) year of experience in a related area
  • Data entry/support experience

Location: Provo, Utah

Shift: Monday- Friday 8:30am-5:00pm

Opportunity for a flex schedule after training if you are in good standing/meeting minimum production standards.

Benefits: Regions offers a comprehensive benefits package, including paid vacation/sick time, 401K with company match, medical, dental, and vision benefits, disability benefits, health savings account, flexible spending account, life insurance, parental leave, employee assistance program, and associate volunteer program.



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