Customer Service and Rebate Processing Professional

2 days ago


Salt Lake, Utah, United States Resource Innovations Full time

Resource Innovations is a leading energy transformation firm seeking a highly skilled Customer Service and Rebate Processing Specialist to join our dynamic team. As a key member of our customer service team, you will be responsible for providing exceptional customer support and processing rebates with a strong background in energy efficiency.

About the Role

This is a unique opportunity to join a women-led organization focused on impact. Our team is passionate about making a meaningful difference in the environment, and we're looking for someone who shares our vision.

Key Responsibilities

  • Provide customer service support via phone and email, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Process rebates and data entry into various database applications, ensuring accuracy and attention to detail.
  • Collaborate with other departments to ensure seamless customer service and support.
  • Develop and maintain electronic and hard copy filing systems for applications, rebates, and supporting documents.
  • Communicate effectively with customers, colleagues, and other stakeholders to ensure excellent customer service.

Requirements

  • High school diploma or equivalent.
  • A minimum of 6 months of related work experience in a call center environment.
  • Fluent in English and Spanish.
  • Strong interest in sustainability and a passion for making a meaningful impact on the environment.

Preferred Skills

  • Experience with Microsoft programs, including Word, Excel, and Access.
  • Strong attention to detail and organizational skills.
  • Ability to multitask and prioritize tasks effectively.
  • Experience in a data entry processing and customer-centric call center environment.

What We Offer

Resource Innovations offers a competitive salary based on qualifications, three weeks of paid vacation per year, paid holidays, a 401(k) plan with employee matching funds, a discretionary bonus, and a comprehensive benefits package.



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