Customer Service Representative
4 weeks ago
At bioMerieux Inc., we are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Specialist. This role is responsible for providing exceptional support to internal and external customers, ensuring their needs are met and exceeded through timely and effective communication.
Key Responsibilities:
- Manage customer conversations across all support channels, including email, phone, and eCommerce, to ensure rapid support and resolution.
- Process and manage internal/external customer orders and requests, working closely with Logistics and Marketing to ensure accurate product allocations and timely delivery.
- Analyze customer pricing discrepancies and collaborate with the Pricing team to ensure accuracy and avoid credit memos.
- Document customer logistical complaints and assist in determining root cause and appropriate solutions.
- Collaborate with other customer-facing functions to drive continuous improvement and implement process enhancements.
Requirements:
- High School Diploma required; 1+ years of direct customer contact experience preferred.
- Excellent verbal and written communication skills.
- General business knowledge, including basic finance, marketing, sales, and accounting.
- Good working knowledge of Microsoft Office Suite products required.
- Working knowledge of SAP preferred.
bioMerieux Inc. is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
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