Customer Service Representative

5 days ago


Niceville, Florida, United States Ryan Cabaniss - State Farm Agent Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Receptionist - State Farm Agent Team Member. As a key member of our team, you will play a vital role in generating exceptional client experiences that drive the growth of our successful insurance agency.

Key Responsibilities
  • Establish and Maintain Customer Relationships: Build strong relationships with our clients, understand their needs, and provide personalized service to ensure their satisfaction.
  • Provide Exceptional Customer Service: Respond to customer inquiries, resolve issues promptly, and provide accurate and friendly service to meet their needs.
  • Insurance Education and Sales: Use a customer-focused approach to educate clients about insurance options, identify their needs, and promote our products and services.
  • Team Collaboration: Work closely with other agency team members to ensure seamless communication, coordination, and delivery of exceptional customer service.
Requirements
  • Customer Service Focus: Dedicated to providing exceptional customer service and building strong relationships with clients.
  • Effective Communication: Excellent communication skills to interact with clients, answer their questions, and anticipate their needs.
  • Problem-Solving: Proactive in problem-solving and able to resolve issues efficiently.
Benefits
  • Competitive Compensation: Hourly pay plus commission/bonus structure.
  • Opportunities for Advancement: Growth potential and opportunities for advancement within the agency.
  • Benefits Package: Paid time off, health benefits, and valuable career-building experience.


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