Assistant General Manager

4 days ago


Niceville, Florida, United States Trulieve Full time
Job Summary

We are seeking a highly motivated and experienced Assistant General Manager to join our team at Trulieve. As a key member of our retail operations team, you will be responsible for delivering exceptional customer experiences and driving sales results.

Key Responsibilities
  • Customer Experience: Lead and coach teams to deliver outstanding customer service, ensuring a positive and memorable experience for every patient.
  • Store Operations: Oversee the daily operations of the store, ensuring regulatory compliance and adherence to company policies and procedures.
  • Team Development: Partner with the General Manager to provide coaching, training, and development opportunities to the showroom team, focusing on company service standards and accountability.
  • Issue Resolution: Handle and resolve patient issues and escalations in a timely and professional manner.
  • Loss Prevention: Maintain knowledge of loss prevention policies and procedures, ensuring a secure and safe environment for patients and staff.
  • Confidentiality: Maintain strict confidentiality in compliance with HIPAA guidelines.
Requirements
  • Education: Minimum of an associate degree preferred.
  • Experience: Prior cash handling experience and management experience in retail and/or customer service area is a plus.
  • Skills: Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion.
  • Physical Demands: Must be able to move intermittently throughout the workday, see and hear, and possess the mental and physical capacities necessary to perform the job duties.
Work Schedule

45+ hours weekly with flexible hours depending on store needs. Must be available to work evenings, weekends, and holidays.



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