Lead Manager, Regulatory Oversight
2 weeks ago
For over 25 years, Asurion has been at the forefront of innovation, not only within the technology solutions sector but also in fostering a workplace culture where employees feel appreciated. At Asurion, we prioritize delivering exceptional service to our customers while simultaneously cultivating a positive environment for our employees, enabling them to advance their careers as they assist customers in maximizing their technology experience.
We prioritize your well-being:
- Competitive compensation and benefits
- Diverse medical, dental, and vision coverage options
- Retirement planning assistance
- Flexible paid time off
- Opportunities for career advancement and professional development
- Everyone is welcome in our community; discover more about Life at Asurion here
Position: Senior Manager, Regulatory Complaints
Location: Nashville, TN
The Senior Manager of Regulatory Complaints will oversee a team dedicated to managing regulatory complaints associated with Asurion's operations and ensuring adherence to applicable laws and regulations. This position entails collaborating on the intake of regulatory complaints, conducting research, and drafting responses, while maintaining strong relationships with regulatory bodies and partners. The ideal candidate is a proactive leader who supervises the analysis of regulatory complaints and engages closely with both internal and external stakeholders.
Key Responsibilities:
- Ensure timely and persuasive responses to all written customer complaints directed through regulatory agencies
- Manage small claims litigation, including research, proposed resolutions, and settlements across the United States
- Oversee team audits and analytics to meet objectives and monitor trends to mitigate risks
- Collaborate with departments outside of Regulatory (Fraud/Risk, Finance, Accounting, Customer Solutions, Technology) to ensure compliance with Asurion's standards and regulatory framework
- Supervise, mentor, and train team members to enhance compliance with regulatory agency responses
- Conduct comprehensive and ad-hoc research projects
- Develop a thorough understanding of Asurion's risk profile and the implications of product decisions on financial performance
- Provide innovative legal solutions to unique or complex challenges
Job Requirements:
- Minimum of 5+ years of progressively responsible experience in oversight roles within a regulated sector
- Experience leading a large team with members based in the U.S. and globally
- Proven ability to communicate with and respond to regulatory agencies, including departments of insurance, attorney generals, the Federal Communications Commission, and the Better Business Bureau
- Capability to guide a team in prioritizing tasks and deliverables to ensure timely responses to diverse demands
- Adept at interpreting detailed documents such as insurance policies and terms of service, and effectively communicating key points to regulators
- Exhibit sound judgment and the ability to devise creative solutions that prioritize customer needs while adhering to a compliant regulatory framework
- Skilled in managing multiple matters in a fast-paced environment
- Ability to identify risks or opportunities and provide constructive feedback aimed at continuous improvement
- Effective in both team settings and individual contributions, with strong collaborative skills
Transparency Details:
The starting pay for the successful candidate will depend on various job-related factors, including education, training, experience, location, business needs, and market demands. The budgeted starting salary range for this role is $125-135k, with potential for bonuses.
Required QualificationsPreferred QualificationsIndustry Focus- Legal
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