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Lead Manager, Regulatory Oversight

2 months ago

Nashville, Tennessee, United States Asurion Full time

Asurion has been at the forefront of innovation for over 25 years, not only in the technology solutions sector but also in fostering a workplace culture where employees are appreciated. We prioritize exceptional service for our customers while simultaneously creating a rewarding environment for our employees, enabling them to advance their careers as they assist customers in maximizing their technology experiences.

Employee Benefits:

  • Competitive compensation and benefits package
  • Diverse medical, dental, and vision insurance options
  • Retirement savings plans
  • Flexible paid time off
  • Opportunities for professional growth and development
  • A commitment to inclusivity and community engagement - discover more about Life at Asurion here

Position Overview:

The Senior Manager of Regulatory Complaints will oversee a team dedicated to managing regulatory complaints associated with Asurion's operations, ensuring adherence to applicable laws and regulations. This position requires collaboration on the intake of regulatory complaints, conducting research, and drafting responses, while fostering positive relationships with regulatory bodies and partners. The ideal candidate will be a proactive leader who manages the analysis of regulatory complaints and engages closely with both internal and external stakeholders.

Key Responsibilities:

  • Ensure timely and persuasive responses to all written customer complaints directed through regulatory agencies
  • Manage small claims litigation, including research, proposed resolutions, and settlements across the nation
  • Oversee team audits and analytics to achieve objectives and monitor trends to mitigate risks
  • Collaborate with various departments (Fraud/Risk, Finance, Accounting, Customer Solutions, Technology) to ensure compliance with Asurion's standards and regulatory requirements
  • Supervise, mentor, and train team members to enhance compliance with regulatory agency responses
  • Conduct comprehensive and ad-hoc research projects
  • Understand the company's risk profile and the implications of product decisions on financial performance
  • Develop a deep understanding of Asurion's operations and provide innovative legal solutions to complex challenges

Qualifications:

  • At least 5 years of progressively responsible experience in oversight roles within a regulated environment
  • Proven experience leading a large team with members based in the U.S. and globally
  • Experience in communication with regulatory agencies such as departments of insurance, attorney generals, the Federal Communications Commission, and similar authorities
  • Ability to guide a team in prioritizing tasks and deliverables to meet diverse and evolving demands
  • Capable of interpreting detailed documents like insurance policies and effectively communicating key terms to regulators
  • Demonstrated sound judgment and creativity in developing customer-centric solutions while adhering to regulatory frameworks
  • Strong organizational skills to manage multiple priorities in a fast-paced setting
  • Adept at identifying risks and opportunities, providing feedback and coaching for continuous improvement
  • Ability to work collaboratively within a team and independently

Compensation Transparency:

The starting salary for this position will be determined based on various job-related factors, including education, experience, location, and market conditions. The anticipated salary range for this role is $125,000 to $135,000, with potential for bonuses.

Required QualificationsPreferred QualificationsIndustry Focus
  • Legal