Regulatory Complaints Senior Manager
1 week ago
Asurion has been at the forefront of innovation for over 25 years, not only in the technology solutions sector but also in fostering a workplace culture where employees feel appreciated. We are committed to delivering outstanding service to our customers while ensuring our employees have a fulfilling career journey.
Employee Benefits:
- Attractive compensation and benefits package
- Diverse medical, dental, and vision insurance options
- Retirement savings plans
- Flexible paid time off
- Opportunities for professional growth and development
- Inclusive community culture - discover more about Life at Asurion
Position Overview:
The Senior Manager of Regulatory Complaints will oversee a dedicated team focused on managing regulatory complaints pertinent to Asurion's operations, ensuring adherence to applicable laws and regulations. This position requires collaboration on the intake of regulatory complaints, conducting research, and drafting responses, while fostering strong relationships with regulatory bodies and partners. The ideal candidate will be a proactive leader, adept at analyzing regulatory complaints and engaging with both internal and external stakeholders.
Key Responsibilities:
- Ensure timely and persuasive responses to all written customer complaints routed through regulatory agencies
- Oversee small claims litigation, including research, proposed resolutions, and settlements across the nation
- Manage team audits and analytics to achieve objectives and monitor trends to mitigate risks
- Collaborate with various departments (Fraud/Risk, Finance, Accounting, Customer Solutions, Technology) to ensure compliance with Asurion's standards and regulatory framework
- Supervise and mentor team members to enhance compliance with regulatory agency responses
- Conduct comprehensive and ad-hoc research projects
- Understand the company's risk profile and the implications of product decisions on financial performance
- Develop a deep understanding of Asurion's operations and provide innovative legal solutions to complex challenges
Qualifications:
- Minimum of 5+ years in progressively responsible roles within a regulated environment
- Experience in leading large teams with members based in the U.S. and globally
- Proficient in communicating with regulatory agencies such as departments of insurance, attorney generals, and similar authorities
- Ability to guide a team in prioritizing tasks to ensure timely responses to diverse demands
- Skilled in interpreting detailed documents such as insurance policies and terms of service, effectively communicating key elements to regulators
- Exhibit sound judgment and creativity in strategizing customer-first solutions while maintaining compliance
- Capable of managing multiple matters in a fast-paced setting
- Adept at identifying risks and opportunities, providing ongoing feedback for continuous improvement
- Ability to work collaboratively within a team and independently
Compensation Transparency:
The starting salary for the successful candidate will vary based on job-related factors, including education, experience, location, and market demands. The anticipated salary range for this position is $125-135k, with potential bonuses.
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