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Lead Facilities Operations Manager

2 months ago

Nashville, Tennessee, United States US AMR-Jones Lang LaSalle Americas, Inc. Full time

Position Overview:

The Lead Facilities Operations Manager will be responsible for overseeing all operational functions of the designated properties within the managed portfolio, ensuring compliance with local regulations and standards. This role involves direct interaction with clients, requiring exceptional customer service and communication skills. The primary objective is to assist the Integrated Facilities Management (IFM) team in maintaining clear oversight and management of internal operations, ensuring that services are delivered to the highest standards while embodying the values of US AMR-Jones Lang LaSalle Americas, Inc.

Key Responsibilities:

  • Governance & General Management: Ensure appropriate staffing levels and skill sets are in place to meet IFM service demands and key performance indicators (KPIs).
  • Develop and implement strategies for continuous improvement, cost efficiency, and innovation.
  • Support client initiatives effectively to achieve operational excellence and align with Real Estate and Facilities leadership principles.
  • Analyze and enhance all aspects of cost and performance.
  • Execute the annual Team Strategic Plan in alignment with regional objectives.
  • Engage in IFM meetings to share best practices and operational insights.
  • Provide comprehensive financial and operational reports as required.
  • Ensure compliance with quality and environmental health and safety standards.

Operations:

  • Oversee preventive maintenance schedules and ensure adherence to operational standards.
  • Manage health and safety protocols during events, collaborating closely with safety managers.
  • Maintain high standards of office cleanliness and service delivery.
  • Proactively manage local budgets and expenditures in accordance with company policies.
  • Coordinate periodic inspections to ensure a safe and tidy workplace environment.

Innovation & Cost Management:

  • Continuously evaluate and benchmark service delivery against industry best practices.
  • Identify opportunities for service enhancement and cost savings.
  • Implement approved plans for process improvements and efficiency gains.

Team Leadership:

  • Provide direction and mentorship to the facilities management team, fostering a culture of excellence in service delivery.
  • Encourage a collaborative approach to service provision, ensuring responsiveness to client needs.
  • Develop talent within the team through coaching and career management strategies.

Client Relationship Management:

  • Facilitate effective communication with clients, ensuring alignment with their business objectives.
  • Maintain a strong understanding of client operations to support project and initiative development.
  • Promote high satisfaction levels among clients by addressing service requests promptly.
  • Build strong relationships with key stakeholders, vendors, and partners to enhance service quality.

Qualifications:

  • Bachelor's degree or equivalent experience in facilities or property management.
  • Minimum of 5 years of experience in Facilities Management, particularly in corporate environments.
  • Strong understanding of both hard and soft service delivery.
  • Proven leadership and team management skills.
  • Ability to manage multiple priorities and complex operational issues effectively.
  • Proficient in financial management and contract oversight.
  • Excellent communication and interpersonal skills.

This role is integral to ensuring that the facilities managed by US AMR-Jones Lang LaSalle Americas, Inc. operate smoothly and efficiently, providing an exceptional experience for all stakeholders involved.