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Technical Support Specialist

2 months ago

Dallas, Texas, United States ITOCHU Building Products Holdings, Inc. Full time
Position Overview

About the Company

ITOCHU Building Products Holdings, Inc. is seeking an experienced IT Help Desk Technician to provide essential support at our corporate office. This role is vital as the IT Help Desk serves as the main support channel for all entities under ITOCHU Building Products.

Company Background

As a leading manufacturer and wholesale distributor of fencing products across North America, ITOCHU Building Products is committed to technological advancement and customer satisfaction. The IT department plays a crucial role in supporting our affiliated companies, ensuring seamless operations and service delivery.

Why Consider This Opportunity?
  • Growth potential within a rapidly expanding organization.
  • Standard full-time schedule from Monday to Friday.
  • Attractive personal time off policies.
  • Paid holidays provided by the company.
  • 401k matching program available.
  • Comprehensive benefits package.
  • Opportunities for performance-based bonuses.
Career Advancement

We value our employees and are dedicated to fostering their growth and success within the company.

Key Responsibilities
  • Deliver technical assistance to users by diagnosing and resolving issues.
  • Assist clients both remotely and in-person by identifying problems and guiding them through solutions.
  • Manage support tickets daily, ensuring proper distribution and escalation using Jira Service Management.
  • Handle Microsoft AD/0365 account setup and management.
  • Oversee service agreements for office equipment maintenance.
Our Commitment to Employees

We prioritize our workforce as our most valuable asset.

Required Qualifications
  • 2-4 years of relevant experience in a similar position.
  • Proficiency in configuring and troubleshooting Windows 10 and/or Windows 11.
  • Minimum of 2 years of experience managing Active Directory.
  • Experience with Office 365 applications.
  • Strong analytical skills and the ability to resolve critical issues effectively.
  • Capability to produce technical documentation and training materials.
Preferred Attributes
  • Exceptional communication and customer service abilities.
  • Experience in supporting a multi-site organization.
  • Strong organizational skills.
  • Relevant job certifications.
Physical Requirements
  • Ability to lift up to 30 pounds (e.g., printers, monitors).
At ITOCHU Building Products, we believe in fostering a culture of transparency, open communication, and recognizing success while providing a pathway for personal and professional development.