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Store Operations Supervisor
1 week ago
JOB DESCRIPTION:
As the main point of contact for customers at Safeway, the Store Operations Supervisor (SOS) delivers warm, courteous, and efficient service. In the absence of the Store Manager and Assistant Managers, the SOS assumes responsibility for the store, possessing the authority to make essential decisions that ensure optimal profitability, operational efficiency, and exceptional customer satisfaction. Typically overseeing the store during evening hours, the SOS supervises staff and may perform cashier duties as needed. The role may also require engagement in various departments throughout the store.
JOB DUTIES:
The responsibilities of a Safeway Store Operations Supervisor generally include:
Delivering customer service in alignment with company standards and policies. Effectively managing emergencies, addressing customer complaints, and overseeing all store personnel. Maintaining a thorough understanding of company policies and procedures. Monitoring the sales floor to ensure excellent service and product availability. Restocking items in the checkout area. Contributing to a clean and safe shopping environment. Assisting cashiers with any technical issues related to registers and scanners. Performing basic administrative tasks to support customers and staff. Operating the electronic cash register to finalize customer transactions. Processing customer payments and providing accurate change. Packing groceries into bags and assisting customers with their purchases. Potentially completing end-of-day procedures in the office. Counting out-of-stock items as necessary. Assisting with cash register counts when required. Performing additional duties as assigned.JOB RELATED QUALIFICATIONS:
Ability to adhere to customer service protocols established by the company. Previous customer service experience is preferred. Strong interpersonal skills for effective interaction with customers and colleagues. Capability to comprehend and follow directives. Familiarity with all roles within the store. Ability to work autonomously. Previous experience in a clerical or managerial position is desirable.SUPERVISORY RESPONSIBILITIES:
Responsible for overseeing all store employees during the absence of the Store Manager or Assistant Manager.
PERMITS/LICENSES:
Requirements may vary based on location and local regulations.
WORK ENVIRONMENT:
%Inside: 100% %Outside: Rare Temperature Extremes: N/A
Chemicals: Seldom (mild detergents or glass cleaner)
MACHINES, TOOLS, AND EQUIPMENT:
six-wheeled cart, grocery cart, box cutter, pens and pencils, spray bottle, rags, mops, broom, telephone/intercom, cash register, credit card scanner, computer, pallet jack, bailer
PHYSICAL DEMANDS:
Constant (over 70% of the time)
Frequent (30-70%)
Occasional (10-30%)
Seldom (1-10%)
Lifting:
Constantly lifts 1-10 lbs. Frequently lifts 11-20 lbs. Seldom lifts 21-35 lbs.
Carrying:
Occasionally carries 1-10 lbs. Seldom carries 11-50 lbs.
Pushing/Pulling:
Constantly pushes/pulls 1-10 lbs. Occasionally pushes/pulls 11-20 lbs.
Reaching:
Constant knee to shoulder reaching. Seldom overhead and at or above shoulder level reaching.
Standing:
Constant standing while on job. Sitting allowed on breaks.
Walking:
Frequent walking while on job.
Climb/Balance:
Seldom. May use step stool while stocking/facing product on high shelves.
Trunk Functions:
Frequent neck rotation and bending of head. Occasional bending/stooping, twisting, crouching, and squatting. Seldom kneeling.
Upper Extremity:
Constant handling/grasping and repetitive motion while checking, facing, and replacing stock. Frequent fine finger manipulation.
V ision :
Use of peripheral vision and depth perception to navigate the store and maneuver carts in aisles. Near vision utilized for operating scanners, processing payments, and troubleshooting equipment.
Hearing:
Required for conversing with customers, providing assistance, and responding to inquiries from employees and customers. Ability to answer pages and telephone calls.
S peech :
Necessary for responding to customers and employees and utilizing intercom/telephone.
Safeway is committed to providing reasonable accommodations for qualified individuals with disabilities who can fulfill the overall job requirements.
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