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Store Operations Manager

2 months ago

West Des Moines, Iowa, United States The Children's Place Full time
Job Summary:

The Store Operations Manager will be responsible for supporting the Store Leadership Team by completing cash-wrap operations, opening and closing procedures, and acting as Leader on Duty (LOD). The Store Operations Manager will represent the brand, operate in a professional manner, engage customers, maintain store standards, and support teamwork and employee development.

Key Responsibilities:
  • Assist in developing talent through the training of associates, including giving in-the-moment coaching conversations
  • Partner with Store Manager to address performance concerns with associates
  • Support and participate in all company training and development initiatives
  • Foster a positive work environment and provide direct, objective feedback in a timely manner
  • Assess performance and provide the appropriate level of feedback on a daily basis and during the annual performance review process
  • Motivate and inspire the associates to build brand loyalty and create a positive store environment for both internal and external customers
  • Model, encourage, and demonstrate exceptional customer service behaviors while on the sales floor and maintain high standards throughout the store while ensuring the integrity of the brand
  • Represent the company in a professional and positive manner
  • Support the management team to maximize productivity through operational and product knowledge, customer service, and participating in and completing key store initiatives
  • Participate in the Leader on Duty (LOD) program by providing an exceptional customer shopping experience and driving store profitability while leveraging payroll
  • Process payroll weekly
  • Modify schedule based on business climate
  • Help maintain a clean, organized, and efficient stockroom, adhering to set policies
  • Ensure Environment (CRE) Standards & Safety requirements are being met
Requirements:
  • High school diploma or equivalent
  • 1-3 years previous retail experience
  • Must be at least 18 years of age
Preferred Skills and Behaviors:
  • Excellent customer engagement
  • Must be detail-oriented
  • Ability to prioritize tasks
  • Ability to work in a team environment
  • Ability to give and receive performance-based feedback
  • Must embrace self-development
  • Must be an effective communicator
  • Must be adaptable and flexible to changing priorities
  • Excellent time management, planning, and organization skills
  • Proficient in Microsoft Office
  • Ability to adapt to and learn internal applications
  • Ability to work a flexible schedule, including weekends, to meet business needs and the PT/FT Availability Requirements set by the Company
  • Ability to maneuver on sales floor and stockroom; climb ladder, lift, and carry up to 50 lbs