Store Operations Manager

6 days ago

Des Moines, Iowa, United States The Salvation Army Central Territory Full time
Job Description

Job Title: Assistant Manager

Job Summary:

The Assistant Manager will assist the Store Manager in overseeing the daily operations of the store, ensuring that all tasks are completed efficiently and effectively. This role will be responsible for supporting the Store Manager in managing the store staff, production and sales, store maintenance, customer development, and record-keeping procedures.

Key Responsibilities:

  • Staff Management:
    • Supports staff training and supervision as assigned.
    • Participates in recruiting and interviewing staff for the store as assigned.
    • Participates in scheduling of staff, monitors accuracy, and submits payroll for processing as assigned.
    • Ensures that all TSA policies and practices concerning employee relations are complied with.
    • Promptly forwards all employment-related paperwork to the HR Department at the ARC.
    • Provides training, supervision, and support to beneficiaries assigned to the store as part of their work therapy.
  • Production and Sales:
    • Supports the implementation of strategies to meet production and sales goals.
    • Supervises the product acquisition (donation) processes, production (sorting, hanging, pricing, and presentation) processes, and sales processes.
    • Supervises and is proficient in all parts of the acquisition, production, and sales processes.
    • Supervises the product rotation process and is diligent in turning product over.
    • Communicates with the central warehouse to place orders for next day's processing needs.
  • Store Maintenance:
    • Assists the manager with the store maintenance and appearance of the store with regard to safety, security, cleanliness, appearance, and utility.
    • Ensures that the store is in compliance with all OSHA and Salvation Army safety and security policies and procedures.
    • Checks to make sure displays and floor layout plans are being followed and updated.
    • Identifies and communicates with the manager ways to improve appearance and appeal of the store to customers.
    • Implements Product Control Procedures preventing shrinkage through theft or spoilage.
    • Promptly reports all maintenance or repair needs and issues to the store manager and when unavailable, the appropriate personnel at the ARC.
  • Customer Development:
    • Creates an enjoyable shopping experience.
    • Interacts positively with customers, setting the example for all staff.
  • Record-Keeping and Reporting:
    • Assists the manager in record-keeping and reporting procedures for the store.
    • Applies TSA-approved cash handling procedures for opening and closing of registers.
    • Assists in the management of the bank runs and deposit procedures for the store.
    • Reports store production and sales as assigned.
    • Uses inventory tracking as assigned.
  • Communication:
    • Communicates with the Store Manager regarding all facets of the store's operations, keeping them updated and sharing all incidents, concerns, and ideas.
    • Communicates with ARC Department Heads as outlined in training as assigned.
  • Financial Management:
    • In conjunction with the store manager, works to keep income and expenses within budget parameters.
    • Manages cash handling procedures in accordance with TSA Policy.
  • Additional Responsibilities:
    • Must be available for a flexible schedule to work early shifts, late shifts, and most weekends, in order to observe and provide training to all store employees.
    • In conjunction with the store manager, proactively works to improve the image of The Salvation Army among staff and in the community.
    • Creates a positive understanding of policies and procedures.
    • Redirects complaints and criticism, by providing education and understanding of the program and pricing.
    • Protects the resources under their supervision.
    • Implements Product Control Procedures preventing shrinkage through theft or spoilage.
    • Controls property, utility, and product supply waste.

Requirements:

  • Education:
    • High School Degree or Equivalent.
    • 2 years of retail experience, thrift experience is a plus.
    • Associates Degree a plus.
  • Certifications:
    • Valid Driver's License.
    • Able to drive on behalf of The Salvation Army per Salvation Army Policy.
  • Skills/Abilities:
    • Ability to speak, write, and understand English in a manner sufficient for effective communication with customers, management, and co-workers.
    • Basic computer skills, including but not limited to the use of the Point of Sales System; the payroll program, and all other programs or systems that are adopted by the TSA ARC.
    • Ability to give change accurately.
    • Good speaking, hearing, and vision ability, and excellent manual dexterity.
  • Physical Requirements:
    • The physical requirements described here are representative of those that must be met by an employee to successfully perform the duties of this job. Reasonable accommodation may be made to enable individuals to perform the essential functions of this job.
    • While performing the duties of this position, the employee is regularly required to stand; use hands, handle, or feel; and hear or talk.
    • The employee is frequently required to walk and reach with hands and arms.
    • The employee is occasionally required to climb or balance; and stoop, kneel, or crouch.
    • The employee must regularly lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds.
    • Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
  • Travel:
    • May be required to travel to various locations for work or training.
  • Working Conditions:
    • The work environment for this position is a store environment with a quiet to moderate noise level.
    • The environment may be dusty and may experience temperature fluctuations based on weather.
    • May stand for extended periods.

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