Administrative Operations Supervisor

2 weeks ago

Washington, Washington, D.C., United States DC Department of Human Resources Full time

Qualifications

Job Overview
This role is situated within the Department of Human Resources, focusing on Talent and Client Services. The primary duty of this position is to deliver comprehensive administrative and managerial support, which is essential for the smooth and effective functioning of the office and its associated programs. The individual in this role exercises careful consideration, discretion, and independent judgment in executing their responsibilities.

The Operations Manager oversees the overall operational framework and is accountable for the proficient and successful management of workforce, productivity, quality assurance, and safety protocols as defined for the Department of Human Resources.

Key Responsibilities
- Provides a complete range of technical and administrative oversight for management and personnel.
- Assigns and evaluates the workload of the office, establishes scheduling priorities, and ensures that service activities are appropriately and effectively timed to meet program objectives.
- Reviews, interprets, and reports on Federal and Local funding allocations.
- Prepares and submits written grant proposals for specific programs.
- Designs, writes, evaluates, and modifies policies to ensure program effectiveness and compliance with legal standards.
- Analyzes policies, governmental regulations, and legislation to formulate new program policies and plans, and revises existing policies and procedures as necessary.
- Examines statistical data and reports to identify issues and develops recommendations for enhancing the organization's systems, procedures, or programs.
- Interprets study results, prepares detailed reports on findings, recommendations, or conclusions, and identifies areas needing additional resources and new program implementation.
- Monitors program delivery progress through standard operating procedures, performance analysis strategies, and training initiatives.
- Consults with and advises government officials, staff, civic associations, and other agencies on legislative, policy, and program matters.

- Directs the preparation and dissemination of written information and verbal communication to keep management and employees informed about program and administrative policies and procedures.
- Develops written performance standards and ensures that all employees understand their responsibilities concerning those standards.
- Provides management support to program staff through consultation, supervision, and liaison activities.
- Identifies and addresses the training needs of staff.
- Counsels subordinates on work performance, attendance, and workplace relationships, recommends and initiates disciplinary actions, and resolves employee grievances.
- Establishes criteria for evaluating system performance and the effectiveness of current and proposed program activities.
- Facilitates and participates in internal and external meetings, conferences, seminars, workshops, and forums as assigned; represents the Department in meetings related to program areas.
- As an agency representative, collaborates closely with various community groups and organizations to develop, plan, establish, and maintain cooperative relationships.
- Develops and recommends new or revised policies, procedures, and documentation as needed to achieve program goals and objectives more effectively.
- Creates operational guidelines based on Federal and District laws.
- Represents senior management at meetings and conferences to articulate the views of the Department regarding employment services.

Qualifications and Education

Specialized Experience: Experience that equips the applicant with the necessary knowledge, skills, and abilities to perform the duties of the position successfully, typically related to the work of the position to be filled. To be considered valid, one (1) year of specialized experience must be equivalent to at least the next lower grade level in the normal line of progression.

Licensure and Certifications
None

Work Environment
The work is generally conducted in a standard office environment.

Additional Information

Work Schedule: Monday – Friday, 8:30 am – 5:00 pm

Operating Status: In-Person reporting, with flexible and limited telework options available based on position eligibility and operational needs.

Pay Plan, Series, and Grade: MS

Duration of Appointment: Management Supervisory Service "At-Will" positions serve at the discretion of the appointing authority and may be terminated at any time with or without cause.

Collective Bargaining Unit: This position is not covered under a collective bargaining agreement.

Promotion Potential: No known promotion potential

Residency Requirement: If the position is in the Career, Management Supervisory, or Educational Service at an annual salary of one hundred fifty thousand dollars ($150,000) or more, the applicant must establish residency in the District of Columbia within one hundred eighty (180) days of the appointment date and maintain residency throughout the duration of the appointment.

EEO Statement: The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.

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