Client Relations Specialist

3 weeks ago


Hillside, Illinois, United States Bluestar Corporate Relocation Services Full time
Job Overview

Bluestar Corporate Relocation Services (BCRS) operates within the dynamic logistics sector, specializing in vehicle transportation on a global scale. Our commitment is to deliver exceptional customer satisfaction, focusing on service quality, reliability, transparency, and consistency.

As BCRS continues to expand due to a surge in business demand, we are looking for dedicated individuals to fill the Customer Service position. A background in customer service is essential for success in this role. This position requires the ability to thrive in a fast-paced environment, where multitasking and meticulous attention to detail are crucial for maintaining accuracy. This is an excellent opportunity for those who enjoy independent work with clients and prefer a lively, fast-moving workplace. We provide competitive benefits and opportunities for professional advancement.

Key Responsibilities:

  • Serve as the primary point of contact for customers, nurturing positive relationships.
  • Manage customer orders, correspondence, complaints, updates, and inquiries, particularly for major accounts.
  • Review transactions and keep customers informed of all developments throughout the relocation process.
  • Achieve outstanding results measured by customer satisfaction, operational efficiency, and timely delivery.
  • Engage in proactive outreach to clients to address potential issues before they escalate into complaints.
  • Provide feedback to internal teams regarding issue resolution while keeping management updated.
  • Conduct and assess post-move customer satisfaction surveys.
  • Ensure accurate order entry and data integrity.
  • Assist senior management with various support functions as required.

What We Offer:

  • Comprehensive Medical and Dental Plans
  • Vision Discount Program
  • 401(k) Retirement Savings Plan
  • Company-Paid Life Insurance
  • Paid Vacation and Holidays
  • Bonus Incentive Program

Qualifications:

  • Experience in Customer Service is required.
  • Availability to work in person Monday through Friday from 8 AM to 5 PM.
  • Willingness to adapt to a rotating schedule after standard business hours as necessary.
  • Ability to multitask and perform effectively in a fast-paced environment.

Job Posted by ApplicantPro



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