Fleet Operations Specialist

3 weeks ago


Hillside, Illinois, United States Bluestar Corporate Relocation Services Full time
Job Overview

Bluestar Corporate Relocation Services (BCRS) is a premier vehicle transportation firm operating within the dynamic logistics sector. We specialize in global car shipping, with a commitment to delivering exceptional customer satisfaction. Our core values emphasize service excellence, reliability, transparency, and consistency.

As BCRS continues to expand in response to increasing business demands, we are looking to recruit exceptional talent for our Dispatcher position. Successful candidates will possess experience in customer service and managing carrier-driver relationships. This role thrives in a fast-paced setting that requires multitasking and meticulous attention to detail to ensure accuracy. It presents a fantastic opportunity for individuals who enjoy working autonomously with clients and prefer an engaging, high-energy work atmosphere. We provide comprehensive benefits and avenues for professional development.

Key Responsibilities:

  • Identify and assign quality third-party carriers at competitive pricing.
  • Oversee software dispatch systems while nurturing customer relationships during the dispatch and supervision of drivers on loads.
  • Ensure compliance of drivers with Department of Transportation regulations.
  • Prepare daily reports detailing dispatch activities.
  • Manage all over-the-road incidents, including breakdowns, accidents, weather-related delays, and route exceptions.
  • Build and maintain strong relationships with both drivers and customers.
  • Provide timely updates to customers regarding carrier status.
  • Respond to incoming inquiries via email, including quotes, chats, and new business opportunities.
  • Foster positive carrier relations to garner favorable feedback from drivers.
  • Confirm the successful delivery of orders.

What We Offer:

  • Medical and Dental Insurance Plans
  • Vision Discount Program
  • 401(k) Retirement Savings Plan
  • Company-Paid Life Insurance
  • Paid Time Off and Holidays
  • Bonus Incentive Program

Qualifications:

  • 1-2 years of experience in Dispatch.
  • Availability to work Monday through Friday from 8 AM to 5 PM.
  • Willingness to participate in a rotating schedule outside of regular business hours as necessary.
  • Ability to multitask and thrive in a fast-paced environment.
  • Exhibit sound judgment, initiative, and professional communication skills at all times.
  • Demonstrate strong organizational abilities and prioritize tasks effectively.
  • Capable of working independently as well as collaboratively within a team.
  • Self-motivated and driven to succeed.
  • Proficient with computers and various applications.

Job Posted by ApplicantPro


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