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Client Relations Specialist
2 months ago
Bluestar Corporate Relocation Services (BCRS) operates within the dynamic logistics sector, specializing in vehicle transportation on a global scale. Our commitment is to deliver unparalleled customer satisfaction, emphasizing service quality, reliability, transparency, and consistency.
As BCRS expands in response to increasing business demands, we are looking for exceptional individuals to fill the role of Customer Service Representative. This position requires prior experience in customer service to thrive in a fast-paced environment that demands multitasking and meticulous attention to detail. It is an ideal opportunity for those who enjoy engaging with clients independently and thrive in a lively work atmosphere. We provide competitive benefits and avenues for professional advancement.
Key Responsibilities:
- Serve as the primary liaison for clients, nurturing positive relationships.
- Manage customer orders, communications, complaints, updates, and inquiries, particularly for major accounts.
- Monitor transactions and keep clients informed of all developments throughout the relocation process.
- Achieve outstanding results measured by customer satisfaction, operational efficiency, and timely deliveries.
- Engage in proactive outreach to clients to address potential issues before they escalate.
- Provide feedback and follow-up to internal teams regarding issue resolution while keeping management updated.
- Conduct and assess post-move customer satisfaction surveys.
- Ensure accurate order entry and data management.
- Assist senior management with various support functions as required.
Our Offerings Include:
- Comprehensive Medical and Dental Plans
- Vision Discount Program
- 401(k) Retirement Savings Plan
- Company-Paid Life Insurance
- Paid Time Off and Holidays
- Incentive Bonus Program
Qualifications:
- Previous experience in customer service is essential.
- Availability to work in person during standard business hours.
- Willingness to adapt to a rotating schedule outside of regular hours as necessary.
- Able to manage multiple tasks effectively in a high-energy environment.
Posted by: ApplicantPro
