Customer Support Specialist

2 weeks ago


Los Angeles, California, United States LOCAL BUSINESS FIRM Full time

We are looking for a skilled and customer-focused individual to join our organization as a Customer Service Representative. This position presents a remarkable chance to leverage your outstanding customer service abilities alongside managerial experience, as you may have the opportunity to lead a team of committed customer service professionals after completing your training.

Key Responsibilities of the Customer Service Representative:

  • Act as the primary liaison for our esteemed clients, delivering exceptional assistance and fostering robust relationships.
  • Comprehend clients' needs, preferences, and goals, and proactively suggest tailored solutions to fulfill their expectations.
  • Oversee and guide a team of customer service representatives, offering mentorship, coaching, and support to ensure top-notch service delivery.
  • Conduct performance assessments, establish objectives, and create training initiatives to enhance the team's capabilities and efficiency.
  • Collaborate with various departments to guarantee smooth service provision, address customer concerns, and surpass satisfaction benchmarks.
  • Formulate and uphold customer service standards, policies, and procedures to ensure uniformity and ongoing enhancement.
  • Remain informed about industry trends, market changes, and competitive factors to provide valuable insights and contribute to strategic business growth.
  • Manage escalated client inquiries and complaints, ensuring prompt resolution and maintaining high levels of client satisfaction.
  • Encourage a positive and cooperative team environment, fostering a customer-centric approach and enhancing employee engagement.


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