Technical Support Engineer

2 weeks ago


Dallas, Texas, United States Octagon Talent Full time
Job Overview

Are you ready to elevate your career in the technology sector? Octagon Talent Solution is in search of a skilled Technical Support Engineer for a reputable organization. In this role, you will be tasked with providing exceptional technical assistance and customer service. The ideal candidate will possess a robust technical foundation and a commitment to delivering outstanding support to users.

Key Responsibilities:

  • Provide exemplary customer service.
  • Employ advanced troubleshooting techniques to determine the root causes of issues.
  • Effectively communicate with clients to resolve their concerns.
  • Exhibit meticulous attention to detail and ensure follow-up on tasks.
  • Assist and mentor team members to enhance their capabilities.
  • Manage helpdesk tickets efficiently and address them in a timely manner.
  • Respond promptly to inquiries from clients and colleagues.
  • Offer support for a range of hardware and software, including laptops, desktops, and mobile devices.
  • Install and configure Windows operating systems and applications.
  • Support Microsoft Office 365, SharePoint, and OneDrive functionalities.
  • Troubleshoot networking issues and perform basic configurations.
  • Carry out additional assigned responsibilities as needed.
  • Configure network devices such as routers, switches, and access points.
  • Experience with mobile broadband solutions is advantageous.
  • Proactively monitor network performance and resolve issues.
  • Familiarity with SDWAN, Radius authentication, and Dynamic VPN configuration is preferred.

Qualifications:

  • Bachelor's degree or equivalent professional experience.
  • Effective communication skills with clients and team members.
  • Strong analytical and problem-solving abilities.
  • Capability to interpret instructions and resolve practical challenges.


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