Technical Service Support Specialist

2 weeks ago

Dallas, Texas, United States Sharp Electronics (US) Full time

Position Overview

Join Sharp Electronics and contribute to our success as a vital member of our team.

This role offers an exciting opportunity with Sharp Business Systems for a Technical Service Support Specialist, primarily focused on delivering exceptional service.

Under the guidance of the Branch Field Service Manager, you will be tasked with effectively managing a designated area of Sharp equipment while ensuring high levels of customer satisfaction through effective communication and equipment maintenance.

Key Responsibilities

  • Independently manages and services a designated area, focusing on the installation, upkeep, and repair of Sharp equipment with minimal oversight.
  • Achieves resolution for at least 85% of service requests following training and area assignment.
  • Proficiently executes all mechanical and electronic adjustments on equipment as specified in the Technical Service Manual and Field Engineering Bulletins.
  • Capable of reading and interpreting schematics and conducting all electrical troubleshooting as outlined in the Technical Service Manual and Field Engineering Bulletins, including our complete digital product line.
  • Effectively handles standard customer relations issues and escalates any unusual situations to a higher authority.
  • Maintains an organized parts inventory, achieving exemplary inventory control and usage levels.
  • Completes all necessary administrative tasks accurately and promptly.
  • Collaborates with colleagues and management to meet Branch service objectives.
  • Keeps the Group Leader or Branch Field Service Manager informed of equipment performance issues and reports all actions taken towards resolution.
  • Performs additional duties as assigned by the Branch Field Service Manager.

Qualifications

  • 1-3 years of experience in copier repair or the maintenance and repair of electronic devices.
  • High School Diploma or equivalent is required.
  • Technical vocational training in electronics or electro-mechanical fields is preferred.
  • Must hold a Comptia A+ certification.
  • Strong communication skills, excellent customer service abilities, and mechanical aptitude are essential.
  • Successful completion of Sharp equipment pre-testing and training is required.
  • Familiarity with Windows and Microsoft Office software is preferred.
  • A valid Driver's License and automobile insurance in accordance with company guidelines are necessary.

Physical Requirements:

  • Must be able to travel locally on a daily basis to various customer locations.
  • Requires frequent kneeling, bending, and extensive use of hands and tools, along with walking long distances.
  • Regularly requires moving or lifting up to 50 pounds, with the ability to lift 75 pounds on occasion.
  • Exposure to live electrical circuits is part of the role.
  • Must be able to work in extreme environmental conditions, including heat and cold, and handle flammable materials.
  • Ability to work in confined spaces is required.
  • Specific vision abilities are necessary for this position, including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

About Sharp Business Systems

Sharp Business Systems (SBS) operates as a direct sales division of Sharp Electronics Corporation, the U.S. subsidiary of Japan's Sharp Corporation. With a suite of strategic solutions that comprise the Simply Smarter Office, Sharp Electronics is recognized as a leading provider of innovative technologies and services, including acclaimed interactive display panels and a comprehensive range of multifunctional printers, along with advanced workflow and managed IT services.

Compensation and Benefits

The compensation range for this position is competitive and will be determined based on various factors, including experience, education, training, certification, and location. Employees may also be eligible for annual discretionary incentive awards, commissions, and program-specific bonuses, all governed by the rules of these programs.

Employee Benefits

  • Flexible hybrid work schedules.
  • Comprehensive healthcare plans for families (medical, dental, vision).
  • 401k retirement plan with competitive matching and financial support tools.
  • Employee Assistance Plan for mental and behavioral health support.
  • Financial protection options for employees and their families (life insurance and disability insurance).
  • A holistic wellness program.
  • Opportunities for training, professional development, and mentorship.
  • A full suite of voluntary insurance benefits for financial planning (auto, home, ID protection, and legal).
  • A dynamic culture that promotes innovation, diversity, and efficiency.

Sharp Electronics Corporation is an equal opportunity employer – minority/female/disability/veteran.

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