Technical Support Engineer for Account Management

2 weeks ago


Dallas, Texas, United States Glow Networks Full time
Job Overview

Company Name: Glow Networks

Position Summary:

We are looking for a proficient IT Infrastructure Support Engineer to enhance our client services. The successful candidate will be tasked with addressing hardware and software challenges, ensuring optimal performance of servers, networks, and security protocols.

Key Responsibilities:

  • Diagnose, troubleshoot, and rectify IT infrastructure complications
  • Conduct hardware diagnostics and component replacements
  • Set up and configure operating systems
  • Manage escalated issues and critical blockers
  • Document daily operations and activities

Essential Requirements:

  • Fundamental knowledge of storage principles, server architecture, and networking concepts
  • Proficiency in Linux, virtualization technologies, and Windows Server environments
  • Strong written and verbal communication abilities
  • Flexibility to work beyond standard business hours
  • Willingness to travel for projects outside the local area

Preferred Qualifications:

  • 3-5 years of relevant technical experience
  • Associate's Degree in computer science or a related field
  • Familiarity with pallet jacks and server lifting equipment


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