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Technical Support Engineer

2 months ago

Dallas, Texas, United States Hilti, Inc. Full time
Position Overview:


This role is designed to deliver technical assistance and enhance the sales of designated products to both the salesforce and customers, aligning with Hilti's strategic objectives.

This position aims to inform design professionals about the appropriate application and benefits of Hilti fastening and protection solutions.

It leverages Hilti's expertise to secure endorsements for the specification or approval of Hilti products while providing value by aiding the design community and key influencers in resolving design challenges using Hilti solutions.

This role also safeguards the company from potential liabilities through prudent engineering judgment.

Key Responsibilities:

Provide technical assistance as required.

Responsibilities may include:

  • Engaging in face-to-face, telephone, and electronic communications with territory sales representatives, strategic business personnel, sales managers, contractors, designers, specifiers, or regulatory officials
  • Producing accurate written communications with customers (both buying and non-buying); such communications must be technically precise, minimize Hilti's exposure, and demonstrate effective problem-solving skills
  • Conducting site visits to assess application challenges and opportunities, providing technical education and solutions, with or without sales personnel
  • Analyzing product failures in the field and offering feedback to product management regarding local issues as necessary
  • Exploring business opportunities in the field by participating in customer surveys for product and market development
  • Contributing to local sales strategy formulation and participating in sales management review and improvement sessions
Secure specifications and approvals for the utilization of Hilti products, focusing on high-potential designers, specifiers, and owner groups:

  • Delivering professional educational seminars and presentations for A/E firms to inform them about Hilti products, their performance characteristics, applications, and limitations
  • Offering sound recommendations to engineers, architects, and other designers on specific applications using informed engineering judgment; educating specifiers on the technical advantages of Hilti solutions not covered by test data
  • Conducting field tests to ascertain appropriate capabilities in scenarios not addressed by test data
  • Reviewing project specifications or calculations for engineers and architects; providing constructive feedback to designers regarding accuracy, suitability, and compliance with codes
  • Utilizing Hilti-provided software to maintain precise records of contacts and specifications; coordinating with the salesforce to ensure key opportunities are maximized
  • Creating and managing jobsite information within the CRM system using Hi Site; this includes establishing specific jobsites, applications, and active participation in monthly sales management meetings
  • Communicating application specifications with the design community to the sales team via the CRM system, assigning tasks and action items to relevant Account Managers for converting specifications into sales
  • Maintaining and updating a regional database of designers, influencers, and code officials; collaborating with local/regional code and approval agencies to secure necessary approvals
  • Understanding construction methodologies and local building codes as they pertain to Hilti products
  • Providing insights on technical approvals and reports related to Hilti's offerings
  • Actively participating in local organizations within the design and construction community, such as CSI, ASCE, and the Structural Engineer's Association

Qualifications:

  • A Bachelor's degree in Structural or Civil Engineering is required; a Master's degree (technical or business) is preferred
  • Familiarity with construction methods and practices is preferred
  • A minimum of 2 years of experience in an engineering/construction role is preferred

Why Join Us?

At Hilti, we pride ourselves on our diverse team, which fosters a vibrant, innovative, and productive work environment.

As a large company with a family-owned atmosphere, you will have the chance to implement significant changes that can impact the industry while feeling a sense of belonging within the Hilti family.


What We Offer:


Alongside a competitive base salary and exciting bonus potential, we provide a comprehensive benefits package that includes a generous paid time off policy, covering vacation, personal days, health & wellness initiatives, and opportunities to contribute to your local community. Additional benefits include paid family leave, educational reimbursement, student loan assistance, 401(k) matching, medical/dental/vision coverage, and various other benefits tailored to meet the needs of our employees.