Client Support Specialist

2 weeks ago


Junction City, Kansas, United States Pawnee Mental Health Services Full time
Descripción del Trabajo

Quiénes Somos

En Pawnee Mental Health, nos enorgullecemos de los servicios que ofrecemos y del progreso logrado por aquellos a quienes servimos. Todos los empleados, independientemente de su función, son una parte importante de nuestro éxito. Para ayudarnos a lograr nuestra misión, buscamos personas brillantes y talentosas con grandes ideas. Creemos que las personas y familias con desafíos de salud mental y/o uso de sustancias deben tener la oportunidad de llevar vidas normales y productivas en sus hogares y comunidades. Si sientes lo mismo, te invitamos a explorar la oportunidad a continuación para ver cómo puedes marcar la diferencia.

Esperamos con interés revisar tu solicitud.

Lo Que Ofrecemos

Pawnee se enorgullece de ofrecer una gama completa de beneficios a todo nuestro personal a tiempo completo. Ofrecemos un rango completo de seguros de salud, dental y de visión a través del Estado de Kansas, así como un excelente plan de jubilación. También estamos orgullosos de proporcionar salarios competitivos, generoso tiempo libre pagado y varios beneficios voluntarios como seguros de ambulancia y discapacidad, entre otros.

El Rol Que Desempeñas

Como especialista en apoyo al cliente en Pawnee, serás responsable de reunirte con los nuevos clientes que acceden a los servicios de Pawnee, incluyendo aquellos con enfermedades mentales severas, niños con trastornos emocionales severos o adultos con trastornos concurrentes, y orientarlos sobre la variedad de servicios disponibles. Te acompañarás a los clientes hasta su alta y recopilarás información de ellos en intervalos regulares para ayudar a rastrear sus resultados.

  • El Día a Día
    1. Reunirte con nuevos clientes en las poblaciones objetivo y orientarlos sobre la gama de servicios disponibles.
    2. Completar entrevistas regulares con los clientes para recopilar medidas de resultados nacionales iniciales, de seguimiento y de alta, e ingresar estos resultados en la base de datos nacional dentro de plazos estrictos.
    3. Familiarizar a tus clientes con los recursos comunitarios disponibles para actividades educativas, culturales, recreativas y sociales.
    4. Realizar coordinación de atención, asistiendo al cliente en el acceso a atención médica, servicios sociales, recursos de vivienda y recursos de empleo para facilitar el bienestar integral y la recuperación.
  • Otras Tareas Según Sea Necesario
    1. Realizar tareas de gestión de casos según sea necesario, incluyendo el desarrollo de objetivos y la intervención terapéutica individual.
    2. Realizar seguimiento cuando un cliente es referido a un proveedor externo para asegurar que se proporcionaron los servicios.

Quién Eres

El candidato ideal es amigable y bien organizado; necesitarás utilizar tanto habilidades de servicio al cliente como de atención al paciente para asegurar que tus clientes se sientan apoyados durante sus experiencias con Pawnee. También necesitarás ser paciente y un excelente comunicador, tanto con los clientes como con los proveedores y el personal de Pawnee.

Requisitos:

  • Título universitario en un campo de servicios humanos o experiencia laboral equivalente, o una combinación de experiencia laboral en el campo de servicios humanos y educación con un año de experiencia sustituyendo un año de educación.
  • Fuertes habilidades de comunicación oral y escrita en inglés.
  • Habilidades básicas en computación personal que permitan la entrada, recuperación y uso de datos electrónicos.
  • Experiencia con software de Microsoft Office.
  • Licencia de conducir válida y seguro de responsabilidad civil del automóvil mantenido de acuerdo con la política y procedimiento de Pawnee.
  • Capacidad para trabajar con una amplia variedad de individuos con necesidades de salud conductual atendidas por la subvención del Centro de Salud Mental Comunitario.
  • Excelentes habilidades organizativas.
  • Capacidad para realizar múltiples tareas de manera efectiva.

Preferido:

  • Conocimiento de las necesidades y desafíos de adultos que experimentan enfermedades mentales severas y persistentes y/o niños con trastornos emocionales severos.
  • Experiencia trabajando con la comunidad BIPOC o veteranos.

Los resultados de las verificaciones de antecedentes penales y todas las demás verificaciones aplicables deben cumplir con la aprobación de Pawnee Mental Health Services.

Pawnee Mental Health es un Empleador de Igualdad de Oportunidades y todos los solicitantes recibirán consideración igual y equitativa sin importar raza, religión, color, género, orientación sexual, edad, origen nacional, discapacidad o cualquier otro estado o condición protegido por la ley. Cualquier solicitante que sienta que ha experimentado discriminación a través del proceso de contratación de PMHS puede presentar una queja por escrito.


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